Patient Referral & Scheduling Specialist

Florida Digestive Health Specialists LLP; Englewood (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Florida Digestive Health Specialists seeks a Patient Referral Specialist in Englewood, FL to manage patient referrals, verify eligibility, coordinate with clinicians and staff, schedule appointments, and ensure a seamless patient experience.

The role requires strong communication, organizational skills, and experience in healthcare scheduling and EMR systems; familiarity with HIPAA is required; high school diploma; prior patient-facing work preferred.

Qualifications

• High school diploma or equivalent required.
• Proven experience in a healthcare setting, preferably in appointment scheduling or customer service.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and prioritize.
• Empathetic and compassionate demeanor in sensitive patient situations.
• Proficiency with scheduling software and EMR systems.
• Meticulous attention to detail to ensure accurate patient records and scheduling.
• Ability to collaborate with colleagues and adapt to changing priorities.

Responsibilities

• Receive, review, and process patient referrals from healthcare providers and other referral sources.
• Communicate with referring providers to obtain complete referral documentation.
• Enter referral information into the EMR system and ensure data accuracy.
• Schedule appointments.
• Verify prior authorizations and enter copays/insurance information.
• Check and obtain authorizations before scheduling appointments.
• Verify patient plans and coverage options with insurers.
• Gather patient clinical background and referral needs.
• Review referral details with patients.
• Answer calls and discuss appointment openings, cancellations, and referrals.
• Perform referrals through P2P for MIPS.
• Comply with HIPAA and privacy regulations.

Skills

Communication

Multitasking

Organizational skills

Empathy

Scheduling

Team collaboration

Attention to detail

Education

High school diploma or equivalent

Medical office administration certification (plus)

Tools

Scheduling software

EMR systems

Job description

Florida Digestive Health Specialists seeks a Patient Referral Specialist in Englewood, FL to manage patient referrals, verify eligibility, coordinate with clinicians and staff, schedule appointments, and ensure a seamless patient experience.

The role requires strong communication, organizational skills, and experience in healthcare scheduling and EMR systems; familiarity with HIPAA is required; high school diploma; prior patient-facing work preferred.