Patient Referral & Scheduling Coordinator

United Digestive; Watkinsville, Athens (GA, GA); On-site; USD 35,000 - 48,000; Full time

Job summary

United Digestive in Watkinsville, GA is seeking a Front Office Specialist to manage patient scheduling, new patient intake, and front desk operations across multiple office locations. You will coordinate physician schedules, process referrals, maintain HIPAA-compliant records, and support billing workflows while providing courteous service.

The role requires a High School diploma or GED, medical assistant preferred, 2–3 years gastroenterology clinic experience, and proficiency with Microsoft

Qualifications

• High School Diploma or GED required; Certified Medical Assistant preferred.
• 2-3 years of specialty clinic experience, gastroenterology experience preferred.
• Bilingual preferred, but not required.
• Staff member must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.

Responsibilities

• Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures.
• Maintains and updates current information on physicians’ schedules and endoscopy block time; schedules patients according to physician availability and preference.
• Collects and records accurate patient information according to the UD Documentation Requirements.
• Ensures all applicable procedures are scheduled in UD endoscopy suites; coordinates scheduling of procedures in hospital if necessary.
• Ensures all applicable ancillary services are scheduled at UD.
• Mails/Emails information packets to patients who are new to the practice.
• Answers incoming calls in a timely and efficient manner; addresses questions regarding patient appointments and requests for information from referring providers.
• Greets onsite patients in a prompt, pleasant, and helpful manner.
• Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary.
• Meets or exceeds quality and productivity standards as set by the Practice Manager.
• Answers emails and voicemails and returns patient calls in a timely and efficient manner.
• Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts.
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information.
• Acts a liaison between the office and referring physician practices and hospitals.
• Participates in staff meetings as directed by the Practice Manager.
• Participates in marketing activities as directed by the Practice Manager.
• Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager.
• Travels to office locations within the Metro area to provide coverage in various front office functions as directed by the Practice Manager and/or Regional Director of Operations.
• Any other duties and/or special projects as assigned

Skills

Microsoft Office

Medical software

Bilingual

Communication

Education

High School Diploma or GED

Certified Medical Assistant (preferred)

Job description

United Digestive in Watkinsville, GA is seeking a Front Office Specialist to manage patient scheduling, new patient intake, and front desk operations across multiple office locations. You will coordinate physician schedules, process referrals, maintain HIPAA-compliant records, and support billing workflows while providing courteous service.

The role requires a High School diploma or GED, medical assistant preferred, 2–3 years gastroenterology clinic experience, and proficiency with Microsoft