Patient Referral & Care Coordinator

Wheeling Hospital; Wheeling (WV); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

No listed perks

Job summary

Wheeling Hospital is seeking a patient information specialist to collect comprehensive patient details for medical triage and to coordinate care across departments. Proficiency with Cordata and Epic will support accurate registrations, pre-certifications, and scheduling.

The role emphasizes clear communication with patients, physicians, and payers. The position requires at least a high school diploma and 2 years of clinical or customer service experience, with 3 years preferred, and offers

Qualifications

• High School or Equivalent is required.
• Two years of clinical or customer service experience.
• Three years of experience with direct customer service is preferred.

Responsibilities

• Captures complete and accurate patient information for medical triage of spine referrals.
• Effectively identifies and processes urgent patients.
• Obtains demographic/billing/insurance information and enters into systems.
• Contacts pre-certification/insurance to determine eligibility and benefits.
• Explains insurance and payment requirements to patient.
• Communicates appointment dates, directions and pre-procedure instructions to patients.
• Records information in Cordata and submits updates to the Referring Physician Database.

Skills

Effective communication

Customer service

Flexibility

Computers

Medical terminology basics

Third party payers knowledge

Telephone etiquette

Tact and diplomacy

Education

High School or Equivalent

Tools

Cordata

Epic

Job description

Wheeling Hospital is seeking a patient information specialist to collect comprehensive patient details for medical triage and to coordinate care across departments. Proficiency with Cordata and Epic will support accurate registrations, pre-certifications, and scheduling.

The role emphasizes clear communication with patients, physicians, and payers. The position requires at least a high school diploma and 2 years of clinical or customer service experience, with 3 years preferred, and offers