Patient Referral & Care Coordination Specialist

Orlando Health, Inc.; Windermere (FL); Presencial; USD 40.000 - 52.000; Jornada completa

Descripción de la vacante

Orlando Health Jewett Orthopedic Institute is seeking a Referral Specialist to coordinate patient care by managing referrals and insurance authorization for new patients and procedures. The role includes patient registration, verifying financial and insurance information, and updating billing systems to ensure smooth service delivery.

The position is full-time and typically Monday through Friday, requiring strong communication with nursing, medical staff, and scheduling to ensure all

Formación

• High school graduate or equivalent.
• One year of retail, customer service or health care experience.

Responsabilidades

• Completes registration and obtains insurance authorization for new patients, diagnostic testing and for hospital admissions.
• Ensures financial information and insurance has been verified.
• Updates patient insurance information in billing systems as needed.
• Initiates the referral and authorization process for all services and visits.
• Works closely with nursing and medical staff to facilitate optimal patient care.
• Communicates with the scheduling department to verify each patient’s insurance requirements have been satisfied for upcoming appointments.
• Coordinates with other departments as needed to facilitate patient’s visit.
• Provides patient with referral information for other physicians and facilities.
• Communicates effectively with all internal and external customers – PCP, Patient, clinical departments, etc. in order to obtain the required authorization needed for each service.

Conocimientos

Customer service

Communication

Attention to detail

Educación

High school diploma

Herramientas

Billing software

Insurance verification systems

Descripción del empleo

Orlando Health Jewett Orthopedic Institute is seeking a Referral Specialist to coordinate patient care by managing referrals and insurance authorization for new patients and procedures. The role includes patient registration, verifying financial and insurance information, and updating billing systems to ensure smooth service delivery.

The position is full-time and typically Monday through Friday, requiring strong communication with nursing, medical staff, and scheduling to ensure all