Patient Referral & Authorization Coordinator

Orlando Health, Inc.; Florida; On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Job summary

Orlando Health Jewett Orthopedic Institute in Orlando, FL is seeking a Referral Specialist to coordinate patient referrals, insurance authorizations, and registration to ensure seamless care.

You will verify insurance, update billing systems, and communicate with nursing, scheduling, and external providers to secure timely access to services.

This full-time role requires strong organizational skills and excellent communication with patients and care teams.

Qualifications

• High school graduate or equivalent.
• 1 year of retail, customer service or health care experience.

Responsibilities

• Completes registration and obtains insurance authorization for new patients, diagnostic testing and hospital admissions.
• Ensures financial information and insurance has been verified.
• Updates patient insurance information in billing systems as needed.
• Initiates the referral and authorization process for all services and visits.
• Works closely with nursing and medical staff to facilitate optimal patient care.
• Communicates with the scheduling department to verify insurance requirements for upcoming appointments.
• Coordinates with other departments to facilitate patient visits.
• Provides patient with referral information for other physicians and facilities.
• Communicates effectively with internal and external customers to obtain required authorization.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Orlando Health Jewett Orthopedic Institute in Orlando, FL is seeking a Referral Specialist to coordinate patient referrals, insurance authorizations, and registration to ensure seamless care.

You will verify insurance, update billing systems, and communicate with nursing, scheduling, and external providers to secure timely access to services.

This full-time role requires strong organizational skills and excellent communication with patients and care teams.