Referral Specialist - Jewett Orthopedic Institute, Windermere

Orlando Health; Windermere (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Orlando Health Jewett Orthopedic Institute is seeking a Referral Specialist to coordinate patient care by managing referrals and insurance authorization for new patients and procedures. The role includes patient registration, verifying financial and insurance information, and updating billing systems to ensure smooth service delivery.

The position is full-time and typically Monday through Friday, requiring strong communication with nursing, medical staff, and scheduling to ensure all

Qualifications

• High school graduate or equivalent.
• One year of retail, customer service or health care experience.

Responsibilities

• Completes registration and obtains insurance authorization for new patients, diagnostic testing and for hospital admissions.
• Ensures financial information and insurance has been verified.
• Updates patient insurance information in billing systems as needed.
• Initiates the referral and authorization process for all services and visits.
• Works closely with nursing and medical staff to facilitate optimal patient care.
• Communicates with the scheduling department to verify each patient’s insurance requirements have been satisfied for upcoming appointments.
• Coordinates with other departments as needed to facilitate patient’s visit.
• Provides patient with referral information for other physicians and facilities.
• Communicates effectively with all internal and external customers – PCP, Patient, clinical departments, etc. in order to obtain the required authorization needed for each service.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma

Tools

Billing software

Insurance verification systems

Job description

Position Summary

One of the region’s largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute’s world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health and orthopedic trauma.

Click here to learn more about Orlando Health Jewett Orthopedic Institute

Position Summary:

The Referral Specialist plays a critical role in supporting the coordination and continuity of patient care by managing the referral and insurance authorization processes for new patients, diagnostic testing, and hospital admissions. This position is responsible for completing patient registration, verifying financial and insurance information, and updating billing systems accordingly to ensure seamless service delivery.

Schedule Summary:

Full-time | Monday - Friday

Qualifications:

• High school graduate or equivalent.
• One (1) year of retail, customer service or health care.

Key Responsibilities:

• Completes registration and obtains insurance authorization for new patients, diagnostic testing and for hospital admissions.
• Ensures financial information and insurance has been verified.
• Updates patient insurance information in billing systems as needed
• Initiates the referral and authorization process for all services and visits.
• Works closely with nursing and medical staff to facilitate optimal patient care.
• Communicates with the scheduling department to verify each patient’s insurance requirements have been satisfied for upcoming appointments.
• Coordinates with other departments as needed to facilitate patient’s visit.
• Provides patient with referral information for other physicians and facilities.
• Communicates effectively with all internal and external customers – PCP, Patient, clinical departments, etc. in order to obtain the required authorization needed for each service.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.