Patient Records Front Desk Specialist (ROI & HIPAA)

Datavant; Virginia Beach (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) retirement plan

Tuition reimbursement

Paid Time Off

Growth opportunities

Job summary

Datavant in Virginia Beach is seeking a Health Information Specialist I to handle call support, ROI processing, faxing, and imaging tasks in a patient-facing role. You will ensure timely, accurate, and compliant handling of medical record requests while delivering courteous service.

This full-time onsite position offers growth within a healthcare technology company, with training, HIPAA compliance focus, and opportunities to advance as you gain experience managing information flow and client

Qualifications

• Strong customer service and communication skills.
• Comfortable working in a patient-facing, front desk environment.
• Detail-oriented with the ability to manage confidential information.
• Reliable, punctual, and professional.
• Ability to multitask and work independently.

Responsibilities

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases.
• Provide phone support to patients, providers, and authorized requestors.
• Process Release of Information (ROI) requests accurately and timely.
• Fax, scan, and manage incoming and outgoing medical record requests.
• Burn medical images to CDs and share images electronically as required.
• Support client relationship management through professional communication.
• Assist with reporting and administrative duties such as data entry and email.
• Ensure compliance with HIPAA, privacy regulations, and facility policies.

Skills

Customer service

Communication

Front desk environment

Detail-oriented

Multitasking

Independent work

Punctual

Education

High School Diploma or GED

Job description

Datavant in Virginia Beach is seeking a Health Information Specialist I to handle call support, ROI processing, faxing, and imaging tasks in a patient-facing role. You will ensure timely, accurate, and compliant handling of medical record requests while delivering courteous service.

This full-time onsite position offers growth within a healthcare technology company, with training, HIPAA compliance focus, and opportunities to advance as you gain experience managing information flow and client