Patient Outreach & Intake Specialist

Giving Home Health Care, LLC; Albuquerque (NM); Hybrid; USD 29,000 - 32,000; Full time

Job summary

Giving Home Health Care, LLC is seeking an Outreach Support Specialist to manage incoming leads, complete timely patient outreach, coordinate intakes, and maintain accurate patient information. You will assist with developing a strong patient pipeline and ensuring a smooth intake process for qualified leads.

The OSS role emphasizes compassionate communication, adherence to HIPAA, and teamwork with Outreach Coordinators, Leadership, Growth, Clinical, and other departments to deliver an

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Professional telephone and customer-service skills.
• Ability to manage multiple leads and priorities.
• Basic computer proficiency and Salesforce familiarity.
• Commitment to HIPAA and privacy requirements.
• Willingness to learn company processes and collaborate.

Responsibilities

• Lead management and timely patient follow-up using Salesforce.
• Coordinate intake appointments and confirm details with patients.
• Maintain accurate records and document interactions in Salesforce.
• Communicate clearly with patients, families, and referral sources.
• Support Outreach Coordinators with scheduling and lead generation.
• Respond promptly to inquiries and escalate when needed.
• Develop and maintain an active regional patient pipeline.

Skills

Verbal communication

Written communication

Customer service

Phone etiquette

Multi-tasking

Salesforce usage

HIPAA compliance

Team collaboration

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Giving Home Health Care, LLC is seeking an Outreach Support Specialist to manage incoming leads, complete timely patient outreach, coordinate intakes, and maintain accurate patient information. You will assist with developing a strong patient pipeline and ensuring a smooth intake process for qualified leads.

The OSS role emphasizes compassionate communication, adherence to HIPAA, and teamwork with Outreach Coordinators, Leadership, Growth, Clinical, and other departments to deliver an