Patient Outreach & Enrollment Specialist

BMC Software; Boston (MA); On-site; USD 25,000 - 35,000; Full time

Job summary

BMCHS Heart program seeks an Outreach Specialist to be the first contact for prospective participants, informing eligible patients about the HEART program, aiding enrollment, and maintaining documentation to coordinate with CWAs and clinical teams.

In partnership with the Operations Manager, the role helps develop outreach workflows, supports enrollment goals, and drives special projects that advance HEART’s growth and strategic objectives.

Qualifications

• Strong oral and written communication.
• Proficiency with Microsoft Office and Epic EHR.
• Experience in customer service preferred.

Responsibilities

• Conduct outreach calls and chart review for new eligible HEART patients.
• Schedule intake appointments and assist with rescheduling for no-shows or cancellations.
• Document baseline clinical data in Epic and maintain the program database.
• Assist with outreach data management and development of workflows and SOPs.
• Support HEART special projects as assigned by the Operations Manager.

Skills

Oral and written communication

Interpersonal skills

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Epic EHR

Job description

BMCHS Heart program seeks an Outreach Specialist to be the first contact for prospective participants, informing eligible patients about the HEART program, aiding enrollment, and maintaining documentation to coordinate with CWAs and clinical teams.

In partnership with the Operations Manager, the role helps develop outreach workflows, supports enrollment goals, and drives special projects that advance HEART’s growth and strategic objectives.