Community Outreach & Enrollment Specialist

Boston Medical Center; United States; On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Rx/pharmacy benefits

Bonuses

Job summary

Boston Medical Center is seeking an Outreach Specialist for the HEART of Communities program. You will be the first contact for prospective participants, provide program information, assist enrollment, and maintain accurate records to coordinate with Community Wellness Advocates and clinical teams.

Work with Operations Manager to develop outreach workflows and contribute to enrollment goals and special projects.

Qualifications

• High school diploma or equivalent and 1 year of customer service experience.
• Strong oral and written communication, interpersonal, and organizational skills.
• Proficiency with software applications, including Microsoft Office and Epic.

Responsibilities

• Patient Outreach: Conduct outreach calls and chart review for new eligible HEART patients.
• Patient Scheduling: Schedule intake appointments and reschedule no-shows or cancellations.
• Documentation & Epic management: Document baseline data in Epic and maintain program databases.
• Data Management & Workflow Development: Assist with data management and develop outreach workflows.
• Special projects: Support HEART program projects as assigned by Operations Manager.

Job description

Boston Medical Center is seeking an Outreach Specialist for the HEART of Communities program. You will be the first contact for prospective participants, provide program information, assist enrollment, and maintain accurate records to coordinate with Community Wellness Advocates and clinical teams.

Work with Operations Manager to develop outreach workflows and contribute to enrollment goals and special projects.