Patient Outreach & Enrollment Specialist

Boston Medical Center (BMC); Boston (MA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) match

Paid time off

Job summary

Boston Medical Center is seeking an Outreach Specialist for the HEART of Communities (HEART) program. You will be the first contact for prospective participants, sharing program information and helping with enrollment in collaboration with CWAs and clinical teams.

In partnership with the Operations Manager, you will help develop outreach workflows, support enrollment goals, and handle special projects to advance the program's growth and objectives.

Qualifications

• High school diploma or equivalent and at least 1 year of customer service experience.
• Equivalent combination of education and experience accepted.

Responsibilities

• Outreach calls and chart review for new HEART patients.
• Schedule intake appointments and assist with rescheduling for no-shows or cancellations.
• Document baseline clinical data in Epic and maintain the program database.

Skills

Communication skills

Epic EHR proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Epic EHR

Job description

Boston Medical Center is seeking an Outreach Specialist for the HEART of Communities (HEART) program. You will be the first contact for prospective participants, sharing program information and helping with enrollment in collaboration with CWAs and clinical teams.

In partnership with the Operations Manager, you will help develop outreach workflows, support enrollment goals, and handle special projects to advance the program's growth and objectives.