Outreach Specialist

Boston Medical Center; United States; On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Rx/pharmacy benefits

Bonuses

Job summary

Boston Medical Center is seeking an Outreach Specialist for the HEART of Communities program. You will be the first contact for prospective participants, provide program information, assist enrollment, and maintain accurate records to coordinate with Community Wellness Advocates and clinical teams.

Work with Operations Manager to develop outreach workflows and contribute to enrollment goals and special projects.

Qualifications

• High school diploma or equivalent and 1 year of customer service experience.
• Strong oral and written communication, interpersonal, and organizational skills.
• Proficiency with software applications, including Microsoft Office and Epic.

Responsibilities

• Patient Outreach: Conduct outreach calls and chart review for new eligible HEART patients.
• Patient Scheduling: Schedule intake appointments and reschedule no-shows or cancellations.
• Documentation & Epic management: Document baseline data in Epic and maintain program databases.
• Data Management & Workflow Development: Assist with data management and develop outreach workflows.
• Special projects: Support HEART program projects as assigned by Operations Manager.

Job description

POSITION SUMMARY

The HEART of Communities (HEART) Outreach Specialist serves as the first point of contact for prospective program participants. This role engages eligible patients, provides program information, supports enrollment, and maintains accurate documentation to ensure effective coordination with Community Wellness Advocates (CWAs) and clinical teams. In partnership with the Operations Manager, the Outreach Specialist supports the development and improvement of outreach workflows, enrollment goals, and special projects that advance HEART’s growth and strategic objectives.

Position: Outreach Specialist

Department: MGB Diabetes Initiative

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES

• Patient Outreach: Conduct outreach calls and chart review for new eligible HEART patients.
• Patient Scheduling: Schedule intake appointments for patients who agree to participate, and assist with rescheduling for patients who no-show or cancel initial program appointment.
• Documentation & Epic management: Document baseline clinical data in Epic systems and maintain Epic program database for new patients.
• Data Management & Workflow Development: Assist with outreach data management, development of efficient workflows, and documenting outreach workflows and SOPs.
• Special projects: Assist the HEART program with special projects as assigned by the Operations Manager.

JOB REQUIREMENTS

• Required Education and Experience: High school diploma and a minimum of 1 year of customer service experience; or equivalent combination of education and experience.
• Knowledge, Skills & Abilities: Strong oral and written communication, interpersonal, and organizational skills. Proficiency with software applications, including Microsoft Office and electronic health record systems (such as Epic).

Compensation & Benefits

Compensation Range: $18.27- $25.72. This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licences as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness.

In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer / Disabled / Veterans

Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request.

BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.