Patient Onboarding & Care Liaison (Clinical Nurse)

ContinuumRx; Chantilly (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

ContinuumRx is seeking a Sales Liaison/Patient Advocate to guide patients and caregivers through referrals and onboarding, ensuring smooth therapy initiation. You will act as a vital link between patients, sales, provider offices, and internal operations, delivering status updates and coordinating next steps to prevent care delays.

The role requires strong communication, organization, and a patient-centered approach, with experience in healthcare or pharmacy settings.

Qualifications

• High school diploma or equivalent.
• Experience in healthcare, pharmacy, patient services, or customer service.
• Strong patient-centered approach with excellent communication.
• Ability to coordinate with patients, providers, and sales teams.
• Organized with strong follow-up and multitasking.
• Based in or near Nashville with Knoxville market support as needed.

Responsibilities

• Manage assigned patient referrals from receipt through therapy initiation, proactively monitoring progress and addressing delays or barriers to care.
• Maintain current referral status and communicate timely updates to Sales, Intake, Pharmacy, Clinical, Nursing, and other appropriate teams.
• Monitor expected referrals and follow up with Sales, Intake, or provider offices when referrals or required documentation are not received timely.
• Track prior authorizations, denials, appeals, payer requirements, and reauthorization deadlines; proactively communicate outstanding requirements to prevent interruptions in therapy.
• Coordinate with Nursing and Pharmacy following clearance to fill and confirm timely start of care.
• Track infusion schedules, refill dates, medication shipments, and other key patient milestones.
• Maintain accurate, organized patient records reflecting referral status, authorizations, upcoming treatments, refills, and required follow-up. Assist with obtaining required documentation from provider offices, coordinating with the Sales Executive and internal teams to avoid duplication of efforts.
• Serve as a primary point of contact for patients and caregivers, providing welcome calls, explaining the therapy onboarding process, and responding to routine questions and concerns.
• Support patients transitioning from other specialty pharmacies and identify potential barriers involving coverage, documentation, transportation, site of care, supplies, or equipment.
• Provide timely notifications regarding medication dispenses, nursing visits, infusions, and other significant patient updates.
• Identify recurring patient concerns and access barriers and communicate trends to the Sales Executive and Regional Sales Manager. Document patient and provider interactions promptly and accurately while maintaining patient confidentiality and adhering to applicable policies and compliance requirements.

Skills

Patient communication

Verbal communication

Written communication

Organizational skills

Follow-up

Independent work

Healthcare knowledge

HIPAA compliance

Cross-functional liaison

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

ContinuumRx is seeking a Sales Liaison/Patient Advocate to guide patients and caregivers through referrals and onboarding, ensuring smooth therapy initiation. You will act as a vital link between patients, sales, provider offices, and internal operations, delivering status updates and coordinating next steps to prevent care delays.

The role requires strong communication, organization, and a patient-centered approach, with experience in healthcare or pharmacy settings.