Clinical Nurse Liaison

ContinuumRx; Chantilly (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

ContinuumRx is seeking a Sales Liaison/Patient Advocate to guide patients and caregivers through referrals and onboarding, ensuring smooth therapy initiation. You will act as a vital link between patients, sales, provider offices, and internal operations, delivering status updates and coordinating next steps to prevent care delays.

The role requires strong communication, organization, and a patient-centered approach, with experience in healthcare or pharmacy settings.

Qualifications

• High school diploma or equivalent.
• Experience in healthcare, pharmacy, patient services, or customer service.
• Strong patient-centered approach with excellent communication.
• Ability to coordinate with patients, providers, and sales teams.
• Organized with strong follow-up and multitasking.
• Based in or near Nashville with Knoxville market support as needed.

Responsibilities

• Manage assigned patient referrals from receipt through therapy initiation, proactively monitoring progress and addressing delays or barriers to care.
• Maintain current referral status and communicate timely updates to Sales, Intake, Pharmacy, Clinical, Nursing, and other appropriate teams.
• Monitor expected referrals and follow up with Sales, Intake, or provider offices when referrals or required documentation are not received timely.
• Track prior authorizations, denials, appeals, payer requirements, and reauthorization deadlines; proactively communicate outstanding requirements to prevent interruptions in therapy.
• Coordinate with Nursing and Pharmacy following clearance to fill and confirm timely start of care.
• Track infusion schedules, refill dates, medication shipments, and other key patient milestones.
• Maintain accurate, organized patient records reflecting referral status, authorizations, upcoming treatments, refills, and required follow-up. Assist with obtaining required documentation from provider offices, coordinating with the Sales Executive and internal teams to avoid duplication of efforts.
• Serve as a primary point of contact for patients and caregivers, providing welcome calls, explaining the therapy onboarding process, and responding to routine questions and concerns.
• Support patients transitioning from other specialty pharmacies and identify potential barriers involving coverage, documentation, transportation, site of care, supplies, or equipment.
• Provide timely notifications regarding medication dispenses, nursing visits, infusions, and other significant patient updates.
• Identify recurring patient concerns and access barriers and communicate trends to the Sales Executive and Regional Sales Manager. Document patient and provider interactions promptly and accurately while maintaining patient confidentiality and adhering to applicable policies and compliance requirements.

Skills

Patient communication

Verbal communication

Written communication

Organizational skills

Follow-up

Independent work

Healthcare knowledge

HIPAA compliance

Cross-functional liaison

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

The Sales Liaison/Patient Advocate serves as the primary point of contact for patients and caregivers, guiding them through the referral and therapy onboarding process while identifying and helping resolve barriers to care. This role serves as a critical link between patients, sales, provider offices, and internal operations, maintaining visibility into each referral from intake through therapy initiation. By proactively communicating status updates, coordinating next steps, and obtaining necessary documentation, the Sales Liaison/Patient Advocate helps ensure a seamless patient experience while enabling the sales team to remain focused on supporting and growing provider relationships.

Roles and Responsibilities

• Manage assigned patient referrals from receipt through therapy initiation, proactively monitoring progress and addressing delays or barriers to care
• Maintain current referral status and communicate timely updates to Sales, Intake, Pharmacy, Clinical, Nursing, and other appropriate teams.
• Monitor expected referrals and follow up with Sales, Intake, or provider offices when referrals or required documentation are not received timely.
• Track prior authorizations, denials, appeals, payer requirements, and reauthorization deadlines; proactively communicate outstanding requirements to prevent interruptions in therapy.
• Coordinate with Nursing and Pharmacy following clearance to fill and confirm timely start of care.
• Track infusion schedules, refill dates, medication shipments, and other key patient milestones.
• Maintain accurate, organized patient records reflecting referral status, authorizations, upcoming treatments, refills, and required follow-up. Assist with obtaining required documentation from provider offices, coordinating with the Sales Executive and internal teams to avoid duplication of efforts.
• Serve as a primary point of contact for patients and caregivers, providing welcome calls, explaining the therapy onboarding process, and responding to routine questions and concerns.
• Support patients transitioning from other specialty pharmacies and identify potential barriers involving coverage, documentation, transportation, site of care, supplies, or equipment.
• Provide timely notifications regarding medication dispenses, nursing visits, infusions, and other significant patient updates.
• Identify recurring patient concerns and access barriers and communicate trends to the Sales Executive and Regional Sales Manager. Document patient and provider interactions promptly and accurately while maintaining patient confidentiality and adhering to applicable policies and compliance requirements.

Required Qualifications

• High school diploma or equivalent.
• Healthcare, pharmacy, patient services/access, or customer service experience.
• Strong patient-centered approach with excellent verbal and written communication skills.
• Ability to communicate effectively with patients, caregivers, providers, sales professionals, and multidisciplinary healthcare teams. Strong organizational and follow-up skills with the ability to manage multiple patients and priorities simultaneously.
• Sound judgment, initiative, and ability to work independently while collaborating with Sales and internal teams.
• Ability to professionally and persistently follow up with provider offices and other stakeholders.
• Demonstrated discretion in handling confidential and protected health information.
• Based in or near Nashville with the ability to support the Knoxville market as needed.

Preferred Qualifications

• Clinical Registered Nurse credentials
• Degree in healthcare administration, social work, public health, or a related field.
• Experience in specialty pharmacy, home infusion, or a physician practice.
• Knowledge of benefits investigation, prior authorization, payer requirements, and healthcare documentation. Experience supporting patients with complex or chronic conditions.