Patient Onboarding & Care Coordination Specialist

Mind Body Optimization 1; The Woodlands (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Professional development / CEU support

Job summary

Mind Body Optimization is seeking a Patient Onboarding Coordinator to be the first contact for individuals pursuing behavioral health services. You will guide patients through the intake process and help connect them with appropriate care, while maintaining empathy and professionalism.

The role is on-site at a Woodlands facility, with a 40-hour work week, Monday–Thursday 8am–6pm CST and Friday 8am–1pm CST. Competitive benefits accompany starting salary of $41,600.

Qualifications

• Strong verbal and written communication is essential.
• High emotional intelligence for sensitive conversations.
• Comfortable discussing mental health and substance use with care.
• Ability to handle rejection and stay resilient in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Basic computer proficiency required.

Responsibilities

• Serve as first point of contact for prospective patients and families.
• Build rapport quickly through active listening, empathy, and clear communication.
• Educate patients on services, treatment options and program benefits.
• Guide patients to schedule assessments and begin treatment.
• Coordinate intake appointments and ensure smooth onboarding.
• Collaborate with clinical and operations teams for proper patient placement.
• Maintain confidentiality and HIPAA compliance.

Skills

Verbal & written communication

Emotional intelligence

Mental health topics

Resilience

Organization

Computer skills

Tools

CRM/EMR systems

Job description

Mind Body Optimization is seeking a Patient Onboarding Coordinator to be the first contact for individuals pursuing behavioral health services. You will guide patients through the intake process and help connect them with appropriate care, while maintaining empathy and professionalism.

The role is on-site at a Woodlands facility, with a 40-hour work week, Monday–Thursday 8am–6pm CST and Friday 8am–1pm CST. Competitive benefits accompany starting salary of $41,600.