Behavioral Health Onboarding Specialist

MIND BODY OPTIMIZATION 1; Lubbock (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k)

Job summary

Mind Body Optimization is seeking a compassionate Patient Onboarding Coordinator to be the first point of contact for individuals seeking behavioral health services. You will educate patients on available services, guide them toward assessments, and coordinate intake to ensure a smooth onboarding experience.

This role requires empathy, persistence, and strong communication while maintaining confidentiality.

Qualifications

• Strong verbal and written communication skills.
• High emotional intelligence and ability to navigate sensitive conversations.
• Comfortable discussing mental health and substance use topics with professionalism and care.

Responsibilities

• Serve as first point of contact via phone and online inquiries for prospective patients and families.
• Build rapport quickly through active listening, empathy, and non-judgmental communication.
• Educate patients on available services, treatment options and program benefits.
• Confidently guide and encourage individuals to schedule assessments and begin treatment.
• Coordinate intake appointments and ensure a smooth onboarding process.

Skills

Empathy and active listening

Phone and online inquiries

Patient education

Tools

CRM systems

EMR systems

Job description

Mind Body Optimization is seeking a compassionate Patient Onboarding Coordinator to be the first point of contact for individuals seeking behavioral health services. You will educate patients on available services, guide them toward assessments, and coordinate intake to ensure a smooth onboarding experience.

This role requires empathy, persistence, and strong communication while maintaining confidentiality.