Patient Onboarding Coordinator- Lubbock, TX

MIND BODY OPTIMIZATION 1; Lubbock (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k)

Job summary

Mind Body Optimization is seeking a compassionate Patient Onboarding Coordinator to be the first point of contact for individuals seeking behavioral health services. You will educate patients on available services, guide them toward assessments, and coordinate intake to ensure a smooth onboarding experience.

This role requires empathy, persistence, and strong communication while maintaining confidentiality.

Qualifications

• Strong verbal and written communication skills.
• High emotional intelligence and ability to navigate sensitive conversations.
• Comfortable discussing mental health and substance use topics with professionalism and care.

Responsibilities

• Serve as first point of contact via phone and online inquiries for prospective patients and families.
• Build rapport quickly through active listening, empathy, and non-judgmental communication.
• Educate patients on available services, treatment options and program benefits.
• Confidently guide and encourage individuals to schedule assessments and begin treatment.
• Coordinate intake appointments and ensure a smooth onboarding process.

Skills

Empathy and active listening

Phone and online inquiries

Patient education

Tools

CRM systems

EMR systems

Job description

About UsAt Mind Body Optimization, we’re on a mission to redefine outpatient behavioral healthcare by delivering evidence-based care supported by technology, compassion, and accessibility. Operating across multiple states, our facilities rely on streamlined systems and reliable equipment to ensure patients and providers have the best experience possible.Position SummaryWe are seeking a compassionate, people-oriented Patient Onboarding Coordinator to serve as the first point of contact for individuals seeking behavioral health services. This role is ideal for someone transitioning from the service industry who excels at building trust quickly, communicating effectively, and guiding individuals towards care. The Patient Onboarding Coordinator combines empathy with influence, supporting potential patients through a vulnerable decision-making process while confidently encouraging them to take the next step in their care journey.Key ResponsibilitiesServe as first point on contact via phone and online inquiries for prospective patients and families.Build rapport quickly through active listening, empathy, and non-judgmental communication.Educate patients on available services, treatment options and program benefits.Confidently guide and encourage individuals to schedule assessments and begin treatment.Handle objections or hesitations with professionalism, compassion and persistence.Collect and document patient information accurately in the system.Coordinate intake appointments and ensure sooth onboarding process.Collaborate with clinical and operations teams to ensure appropriate patient placement.Maintain confidentiality and adhere to HIPPA and company policies.Required QualificationsStrong verbal and written communication skills.High emotional intelligence and ability to navigate sensitive conversations.Comfortable discussing mental health and substance use topics with professionalism and care.Ability to handle rejection and remain resilient in a fast-paced environment.Strong organizational skills and attention to detail.Basic computer proficiency.Preferred Qualifications2-4 years of experience in customer service, hospitality, sales, healthcare, or a related service field.Proven ability to build relationships and influence decisions.Experience with CRM and/or EMR systems.Work Schedule & ExpectationsFull time, 40 hours per weekFacility operating hours: Monday – Thursday: 8am-6pm CST; Fridays: 8am-1pm CSTWork arrangement: On-Site at Assigned Home FacilityCompensation & BenefitsThe starting salary for this position is $41,600. Benefits include:Medical, dental, and vision insurancePaid time off and holidays401(k) with company matchProfessional development / CEU supportWhy Join Us?We are on a mission to transform the patient experience in mental healthcare by building resilient communities of compassionate and empowered providers. Join us in setting a new standard for clinical excellence, provider support, and professional growth.