Compassionate Patient Onboarding & Care Coordinator

Mind Body Optimization 1; Tyler (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holidays

401(k) with company match

Professional development / CEU support

Job summary

Mind Body Optimization in Tyler, TX seeks a Patient Onboarding Coordinator to be the first contact for individuals seeking behavioral health services. You will guide prospective patients through intake, explain services, and coordinate scheduling with clinical teams, while maintaining privacy and HIPAA compliance.

The role is full-time, on-site, with a starting salary of $41,600 and benefits including health coverage, PTO, retirement matching, and professional development support.

Qualifications

• Strong verbal and written communication skills.
• High emotional intelligence and ability to navigate sensitive conversations.
• Comfortable discussing mental health topics professionally.
• Ability to handle rejection and stay resilient in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as first contact via phone and online inquiries for prospective patients and families.
• Build rapport quickly through active listening and empathetic communication.
• Educate patients on services, treatment options and program benefits.
• Guide individuals to schedule assessments and begin treatment.
• Coordinate intake appointments and ensure smooth onboarding.
• Maintain confidentiality and HIPAA compliance.

Skills

Verbal and written communication

Emotional intelligence

Organizational skills

Tools

CRM systems

EMR systems

Job description

Mind Body Optimization in Tyler, TX seeks a Patient Onboarding Coordinator to be the first contact for individuals seeking behavioral health services. You will guide prospective patients through intake, explain services, and coordinate scheduling with clinical teams, while maintaining privacy and HIPAA compliance.

The role is full-time, on-site, with a starting salary of $41,600 and benefits including health coverage, PTO, retirement matching, and professional development support.