Compassionate Patient Onboarding Specialist

MIND BODY OPTIMIZATION 1; Knoxville (TN); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Job summary

Mind Body Optimization in Knoxville, TN is seeking a compassionate Patient Onboarding Coordinator to be the first contact for individuals seeking behavioral health services. This role rewards strong communication, empathy, and the ability to guide patients toward assessments and care.

You will educate patients on available programs, collect and document information, schedule intake appointments, and collaborate with clinical and operations teams to ensure a smooth, confidential onboarding

Qualifications

• Strong verbal and written communication skills.
• High emotional intelligence and ability to navigate sensitive conversations.
• Comfortable discussing mental health and substance use topics with professionalism.
• Ability to handle rejection and remain resilient in a fast-paced environment.

Responsibilities

• Serve as first point of contact via phone and online inquiries for prospective patients and families.
• Build rapport quickly through active listening, empathy, and non-judgmental communication.
• Educate patients on available services, treatment options and program benefits.
• Confidently guide and encourage individuals to schedule assessments and begin treatment.
• Handle objections or hesitations with professionalism, compassion and persistence.
• Collect and document patient information accurately in the system.
• Coordinate intake appointments and ensure smooth onboarding process.
• Collaborate with clinical and operations teams to ensure appropriate patient placement.
• Maintain confidentiality and adhere to HIPPA and company policies.

Skills

Verbal communication

Written communication

Emotional intelligence

Confidentiality

Organizational skills

CRM/EMR familiarity

Tools

CRM/EMR systems

Job description

Mind Body Optimization in Knoxville, TN is seeking a compassionate Patient Onboarding Coordinator to be the first contact for individuals seeking behavioral health services. This role rewards strong communication, empathy, and the ability to guide patients toward assessments and care.

You will educate patients on available programs, collect and document information, schedule intake appointments, and collaborate with clinical and operations teams to ensure a smooth, confidential onboarding