Compassionate Patient Onboarding Specialist

Mind Body Optimization 1; Georgetown (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Professional development / CEU support

Job summary

Mind Body Optimization is seeking a Patient Onboarding Coordinator in Georgetown, TX to be the first contact for individuals seeking behavioral health services. This role requires empathy, excellent communication, and the ability to guide people toward care.

You will educate patients on available services, coordinate intake appointments, document information accurately, and collaborate with clinical and operations teams to ensure smooth onboarding while upholding HIPAA and company policies.

Qualifications

• Excellent communication skills in sensitive conversations.
• Ability to guide patients through care decisions with professionalism.
• Proficient in basic computer tasks and HIPAA compliance.

Responsibilities

• Serve as first contact via phone and online inquiries.
• Build rapport through active listening and empathy.
• Educate patients on services and program benefits.
• Guide patients to schedule assessments and begin treatment.
• Handle objections with professionalism and compassion.
• Collect and document patient information accurately.
• Coordinate intake appointments and onboarding.
• Collaborate with clinical and operations teams for patient placement.
• Maintain confidentiality per HIPAA and policies.

Skills

Verbal communication

Written communication

Emotional intelligence

Resilience

Patient care

Tools

CRM/EMR systems

Job description

Mind Body Optimization is seeking a Patient Onboarding Coordinator in Georgetown, TX to be the first contact for individuals seeking behavioral health services. This role requires empathy, excellent communication, and the ability to guide people toward care.

You will educate patients on available services, coordinate intake appointments, document information accurately, and collaborate with clinical and operations teams to ensure smooth onboarding while upholding HIPAA and company policies.