Patient Navigator: Frontline Care & Patient Flow

Silver Cross Hospital; Illinois; On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

401(k) with match

Tuition Reimbursement

Wellness program

PTO/Sick time

Job summary

Silver Cross Hospital is seeking a full-time Navigator for the Outpatient Testing Center to deliver a first-class patient experience. You will greet patients, direct them through registration, treatment and departure, and coordinate with OPTC staff to keep patient flow smooth.

In this role you will act as a liaison between patients, families and referring physicians, using strong communication and computer skills to support efficient operations and a welcoming, service‑oriented environment.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years Registration or Hospital Operations experience.
• Bi-lingual preferred.
• Ability to stand/walk for long periods and strong communication for customer satisfaction.

Responsibilities

• Greet and direct patients entering the Outpatient Testing Center (OPTC) in a professional manner.
• Direct patient flow between arrival, registration, treatment, and departure.
• Acts as liaison between patients, their families, visitors, OPTC staff, and referring physician office staff.

Skills

Customer service

Communication

Teamwork

Bi-lingual preferred

Education

High School Diploma or equivalent

Tools

Computers

Job description

Silver Cross Hospital is seeking a full-time Navigator for the Outpatient Testing Center to deliver a first-class patient experience. You will greet patients, direct them through registration, treatment and departure, and coordinate with OPTC staff to keep patient flow smooth.

In this role you will act as a liaison between patients, families and referring physicians, using strong communication and computer skills to support efficient operations and a welcoming, service‑oriented environment.