Patient Navigator

Silver Cross Hospital; Town of New Castle (NY); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

Flexible Spending Account

PTO and Sick time

401(k) plan with a match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital is seeking a full-time Outpatient Testing Center Navigator to uphold a guest-first culture and ensure smooth patient flow from arrival to departure. You will greet patients professionally, coordinate with families and staff, and support operations in a fast-paced outpatient setting.

The role requires at least a high school diploma and 2 years in registration or hospital operations, with bilingual abilities preferred. Strong communication and computer skills are essential.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years Registration or Hospital Operations experience.
• Bi-lingual preferred.
• Ability to stand/walk for long periods (75-80% of shift).
• Strong communication skills and commitment to customer satisfaction.
• Ability to work well in a team environment.
• Comfort with computers and technology.

Responsibilities

• Creating an environment of service excellence through positive interactions with patients, their families, visitors, physicians, and hospital staff.
• Greets and directs patients entering the Outpatient Testing Center (OPTC) in a professional manner that follows the hospital's mission, vision and values.
• Directs patient flow between arrival, registration, treatment, and departure.
• Acts as liaison between patients, families, visitors, OPTC staff, and referring physician office staff.

Skills

Customer service

Communication

Teamwork

Computer proficiency

Education

High School Diploma or equivalent

Job description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and deliveryof unrivaled experiencesfor our patients, their families, the communities we serve…and for each other. Come join us! It’s the way_you_want to be treated.

Summary: Responsible for creating an environment of service excellence through positive interactions with patients, their families, visitors, physicians, and hospital staff. Promotes a “guest first” culture through role modeling outstanding customer service skills and attitude. Greets and directs patients entering the Outpatient Testing Center (OPTC) in a professional manner that follows Silver Cross Hospital’s mission, vision and values. Directs patient flow between arrival, registration, treatment, and departure. Acts as liaison between patients, their families, visitors, OPTC staff, and at times the referring physician office staff.

Requirements

High School Diploma or equivalent. Minimum of 2 years Registration or Hospital Operations experience. Bi-lingual preferred. Ability to stand/walk for long periods of time (approximately 75%-80% of shift). Must demonstrates strong communications skills and be committed to customer satisfaction. Ability to work well in team environment. Ability to adapt to changing environment. Must be comfortable with computers and technology.

Work Shift Details

Days, Full-time Navigator position for the OMP.

Department

SCMG OMP-PRIMARY CARE

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below:

$20.33 - $25.41

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.