Patient Navigator

Acadia Healthcare; Turbotville (Northumberland County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

90-Day Sign-On Incentive

Job summary

Acadia Healthcare is seeking a compassionate Patient Navigator (Admissions Coordinator) for a 100% remote role. You will be the first contact for individuals seeking care and guide patients and families through the admissions process with the Intake & Needs Assessment team.

A bachelor’s degree is required and one year of healthcare admissions experience is preferred, with shift 10pm–6:30am EST Tue–Sat. Pay is $17.00 per hour, plus a 90‑day sign‑on incentive.

Qualifications

• Bachelor’s degree required.
• One year or more experience in healthcare admissions.

Responsibilities

• Greet and screen new patients and coordinate arrivals.
• Review admissions against criteria with Admission Counselor.
• Schedule assessments for voluntary patients.
• Respond promptly to inquiry calls.
• Handle clerical duties and data entry.
• Gather clinical and demographic data from patients.
• Assist patients and families in seeking treatment.
• Register patients to the assigned program.
• Complete admissions accurately and distribute necessary paperwork.
• Refer inquiries to appropriate community resources.
• Coordinate with referral sources and transportation.
• Maintain a positive, empathetic and professional attitude while prioritizing patient safety.

Skills

Communication

Empathy

Organizational skills

Education

Bachelor's degree

Job description

Overview

$1,000 (90-Day Sign-On Incentive!)

Patient Navigator (Admissions Coordinator)

This role is 100% remote. One-year experience in healthcare admissions, preferably in the mental health or substance abuse field. High school diploma or equivalent required.

Pay: $17.00/hr

Shift Available:

• 10pm - 6:30am EST Tuesday - Saturday

We are seeking a compassionate, detail‑oriented Patient Navigator to support our Intake & Needs Assessment team at our Pennsylvania Access Center. In this role, you will be the first point of contact for individuals seeking care and will play a vital part in guiding patients and their families through the admissions process. If you thrive in a fast‑paced environment, have excellent communication skills, and have a passion for helping others access the services they need, we’d love to meet you.

Responsibilities

ESSENTIAL FUNCTIONS:

• Greet and search new patients and those transporting patients upon arrival.
• Review, in conjunction with Admission Counselor, prospective admissions against approved admission criteria, policies and procedures.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls.
• Responsible for clerical duties such as managing paperwork, handling data entry and answering phones.
• Initiate contact, when applicable, to gather required clinical and demographic data from patient and other sources.
• Assist prospective patients and significant others in seeking treatment.
• Assist Admission Counselor in registration of patient to the assigned program.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree required.
• One or more years’ experience in healthcare admissions required. Preferably in the mental health or substance abuse field.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• LPN, Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.
• CPR and de‑escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.