Admissions Coordinator

Acadia Healthcare; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Acadia Healthcare is seeking an Admissions Clerk to manage patient admission and registration, ensuring clear communication between the facility, referrals, and families. You will greet patients, screen against criteria, coordinate assessments, and handle clerical tasks efficiently.

The role requires coordinating with referral sources, arranging transportation, and maintaining an empathetic, professional approach to customers to support timely treatment and smooth admissions.

Qualifications

• Bachelor’s degree required.
• One or more years’ experience in healthcare admissions required.

Responsibilities

• Greet and search new patients and those transporting patients upon arrival.
• Review prospective admissions against approved criteria, policies and procedures.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls.
• Handle clerical duties such as paperwork, data entry and phones.
• Gather required clinical and demographic data from patients and sources.
• Assist patients and families in seeking treatment.
• Register patient to the assigned program with counselor support.
• Complete admission paperwork accurately and distribute it to staff.
• Refer inquiries to other agencies when not appropriate for facility admission.
• Ensure all patient information is received and appointments with health personnel are made.
• Coordinate with referral sources and transportation arrangements for patients.
• Maintain a positive, empathetic, and professional attitude toward customers.

Job description

Overview

PURPOSE STATEMENT:

Responsible for the admission and or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family.

Responsibilities

ESSENTIAL FUNCTIONS:

• Greet and search new patients and those transporting patients upon arrival.
• Review, in conjunction with Admission Counselor, prospective admissions against approved admission criteria, policies and procedures.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls.
• Responsible for clerical duties such as managing paperwork, handling data entry and answering phones.
• Initiate contact, when applicable, to gather required clinical and demographic data from patient and other sources.
• Assist prospective patients and significant others in seeking treatment.
• Assist Admission Counselor in registration of patient to the assigned program.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree required.
• One or more years’ experience in healthcare admissions required. Preferably in the mental health or substance abuse field.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• LPN, Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed to providing equalemployment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.