Admissions Coordinator

Acadia Healthcare; Ball Ground (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Acadia Healthcare in Ball Ground, GA is seeking an Admissions Clerk to greet, screen and register patients, coordinate referrals, and manage initial data intake. You will collaborate with the Admissions Counselor to verify criteria and schedule assessments, while responding to inquiries and ensuring timely paperwork for patient flow.

Strong communication and organizational skills are essential; a Bachelor's degree is required, CPR and related certifications are preferred.

Qualifications

• Bachelor’s degree required.
• 1+ year experience in healthcare admissions.
• CPR and de-escalation/restraint certification required; First aid may be required.

Responsibilities

• Greet and register new patients upon arrival with professionalism.
• Review admissions against criteria in collaboration with Admissions Counselor.
• Schedule assessments for voluntary patients and respond to inquiries promptly.
• Handle clerical duties, data entry and phone calls efficiently.
• Coordinate with referrals and arrange transportation as needed.
• Ensure all patient information is collected and processed for admission.

Skills

Healthcare admissions experience

Education

Bachelor's degree

CPR certification, First aid certification, De-escalation training

Job description

Overview

PURPOSE STATEMENT:

Responsible for the admission and or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family.

Responsibilities

ESSENTIAL FUNCTIONS:

• Greet and search new patients and those transporting patients upon arrival.
• Review, in conjunction with Admission Counselor, prospective admissions against approved admission criteria, policies and procedures.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls.
• Responsible for clerical duties such as managing paperwork, handling data entry and answering phones.
• Initiate contact, when applicable, to gather required clinical and demographic data from patient and other sources.
• Assist prospective patients and significant others in seeking treatment.
• Assist Admission Counselor in registration of patient to the assigned program.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree required.
• One or more years’ experience in healthcare admissions required. Preferably in the mental health or substance abuse field.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• LPN, Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.