Admissions Assistant -PRN $18-$20 an Hour

Acadia Healthcare; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Harboroaks in Columbus, OH seeks an Admissions and Registration Clerk to greet patients, verify information, and process admissions for the assigned program. You will handle data entry, insurance communications, and paperwork while ensuring a compassionate, patient-centered environment.

The role emphasizes accurate documentation in medical records, escorting patients to appropriate locations, and coordinating with clinical staff to support safety and treatment goals.

Qualifications

• Bachelor’s degree preferred; Social Services field is a plus.
• One or more years’ experience in healthcare preferred.

Responsibilities

• Greet and register new patients and those arriving from transport.
• Handle clerical duties, data entry, phone calls, and insurance communications.
• Complete admission paperwork and notify clinical lead of arrival; escort patient and documents to the appropriate location.
• Maintain accurate clinical information in medical records and inpatient registration or other systems.
• Ensure patient safety, empathy, and professional conduct; respond to complaints.
• Conduct safety checks and supervise as required by guidelines.
• Assist with transportation and follow-up paperwork for incidents.
• Perform data entry and ensure timely documentation.

Skills

Customer service

Data entry

Phone handling

Clerical duties

Communication

Documentation

Education

Bachelor’s degree preferred

Social Services background helpful

Job description

Overview

PURPOSE STATEMENT:

Responsible for the admission and registration of incoming patients.

Responsibilities

ESSENTIAL FUNCTIONS:

• Greet and search new patients and those transporting patients upon arrival.
• Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.
• Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing, notify the clinical lead of the patient’s arrival, and escort the patient and documentation to the appropriate location within the facility.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Ensure all required patient information is received and processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Demonstrate a positive, empathetic, and professional attitude toward customers always.
• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Ensure the well-being of patients and provide a positive, supportive, and structured environment.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.
• Document timely, accurate, and appropriate clinical information in patients’ medical records and inpatient registration or other technology systems.
• Assist in providing a safe, secure, clean and, comfortable environment for patients, significant others and, staff.
• Interact routine ly with patients, observe behaviors, and communicate significant observations to admissions staff.
• May obtain patient's vital signs, height, and weight as assigned and document in the patient record.
• Engage patients in activities and interactions designed to encourage the achievement of the treatment goals.
• Assist incoming patients/family members with contraband searches, and itemizing belongings and valuables when needed.
• Complete and maintain required documentation.
• Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.
• May provide transportation for the patient, or coordinate transportation with an appropriate staff member.
• Recognize that patient safety is a top priority.
• Data Entry

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree is preferred; Social Services field is a plus.
• One or more years’ experience in healthcare preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.