Admissions Coordinator

Lakeland Behavioral Health System; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Lakeland Behavioral Health System in Missouri seeks an Admissions/Registration professional to handle patient admission and communications with referrals and families. The role involves greeting patients, reviewing admissions against criteria, scheduling assessments, and handling data entry with a focus on accurate paperwork flow.

The position requires a bachelor’s degree and healthcare admissions experience, with CPR and de-escalation training for safety.

Qualifications

• Bachelor’s degree required.
• 1+ year healthcare admissions experience required.
• CPR and de-escalation/restraint certification required (training available on hire).
• LPN, CAC, CCDC or CEAP certifications preferred.
• Demonstrates empathy, professionalism and strong communication with patients and families.

Responsibilities

• Greet and search new patients and those transporting patients upon arrival.
• Review prospective admissions against approved admission criteria, policies and procedures.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls.
• Manage paperwork, data entry, and phone communications.
• Gather clinical and demographic data from patients and sources.
• Assist patients and families in seeking treatment.
• Assist Admission Counselor in registration of patient to the assigned program.
• Complete admissions accurately and distribute paperwork to staff.
• Refer inquiries to other agencies when not appropriate for facility admission.
• Coordinate with referral sources and transportation arrangements for patients.
• Maintain a positive, empathetic, and professional attitude toward customers; prioritize patient safety.

Skills

Empathy

Customer service

Communication

Attention to detail

Professional attitude

Education

Bachelor’s degree

Tools

Data entry

Job description

Purpose Statement

Responsible for the admission and or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family.

Purpose Statement

Responsible for the admission and or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family.

Essential Functions

• Greet and search new patients and those transporting patients upon arrival.
• Review, in conjunction with Admission Counselor, prospective admissions against approved admission criteria, policies and procedures.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls.
• Responsible for clerical duties such as managing paperwork, handling data entry and answering phones.
• Initiate contact, when applicable, to gather required clinical and demographic data from patient and other sources.
• Assist prospective patients and significant others in seeking treatment.
• Assist Admission Counselor in registration of patient to the assigned program.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
  
  

Other Functions

• Perform other functions and tasks as assigned.
  
  

Education/Experience/Skill Requirements

• Bachelor’s degree required.
• One or more years’ experience in healthcare admissions required. Preferably in the mental health or substance abuse field.
  
  

Licenses/Designations/Certifications

• LPN, Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.
  
  

Additional Regulatory Requirements

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances

(e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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