Supervisor, Admissions Acute

Harboroaks; Madison (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Harboroaks in Madison, WI seeks a Supervisor, Admissions/Intake to oversee daily patient intake and admissions, coordinating call and referral management, scheduling, and pre-certifications.

Responsibilities include supervising staff, prioritizing admissions, ensuring patient safety, and providing financial counseling collaboration with the business office.

Qualifications

• Bachelor’s degree in a social service field is preferred.
• Master’s degree in a social services field preferred or RN preferred.
• In some states, may also be a registered nurse, in which case, an associate’s or bachelor’s degree in nursing is required.
• One or more years’ experience in a healthcare admissions role preferred.
• One or more years’ supervisory/lead in a healthcare admissions setting experience preferred.

Responsibilities

• For assigned shift will plan, assign, supervise, and perform preferred duties to ensure patient safety and the efficiency of the department.
• Prioritization of potential admissions, considering patient needs and the facility’s capability and capacity to meet those needs appropriately.
• Knowledge of milieu management.
• Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.
• Coordination with the business office to ensure that timely and accurate financial counseling of patients occurs when appropriate.
• Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members.
• Ensure that EMTALA logs, if applicable, is completed for each patient seen by admissions.
• Participate in staff training by serving as a preceptor for new admission team employees.
• Report shift challenges promptly to AOC, or Admissions Director.
• Demonstrate a positive, empathetic, and professional attitude toward customers always.

Skills

Staff supervision

Admissions supervision

Patient intake

EMTALA knowledge

Patient safety

Education

Bachelor’s degree in social service field

Master’s degree in social services field

RN preferred

Nursing degree (assoc/bachelor)

Job description

Overview

Supervisor, Admissions/Intake

Why Join

Competitive compensation with industry leading annual performance-based bonus opportunity Comprehensive benefits including medical, dental, and vision insurance 401(k) with company match to support your financial future Generous paid time off for vacation, sick days, and holidays Professional development & leadership training to sharpen your skills

PURPOSE STATEMENT:

Supervise the daily operations of patient intake and/or admissions, which may include call and referral management, scheduling of assessments and admissions, completion of benefit verification, and prioritization of completion of all pre-certifications.

Responsibilities

ESSENTIAL FUNCTIONS:

• For assigned shift will plan, assign, supervise, and perform preferred duties to ensure patient safety and the efficiency of the department.
• Prioritization of potential admissions, considering patient needs and the facility’s capability and capacity to meet those needs appropriately manner.
• Knowledge of milieu management.
• Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.
• Coordination with the business office to ensure that timely and accurate financial counseling of patients occurs when appropriate.
• Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members.
• Ensure that EMTALA logs, if applicable, is completed for each patient seen by admissions.
• Participate in staff training by serving as a preceptor for new admission team employees.
• Report shift challenges promptly to AOC, or Admissions Director.
• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree in a social service field is preferred.
• Master’s degree in a social services field preferred or RN preferred.
• In some states, may also be a registered nurse, in which case, an associate’s or bachelor’s degree in nursing is required.
• One or more years’ experience in a healthcare admissions role preferred.
• One or more years’ supervisory/lead in a healthcare admissions setting experience preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certification preferred (training available upon hire and offered by facility).
• First aid may be preferred based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.

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