Patient Navigator

OSF HealthCare; Peoria (IL); Hybrid; USD 30,000 - 34,000; Full time

Job summary

OSF HealthCare is seeking a Patient Navigator to welcome new patients and connect them with the right provider, at the right location and time. You will guide patients through scheduling and referrals to ensure smooth access to primary and specialty care.

Training on site in Peoria with orientation; after that, option to work from home. As an ambassador for service excellence, you will collaborate across departments to deliver outstanding patient experiences and advocate for patient needs.

Qualifications

• Education: High School Diploma or GED.
• 2 years’ experience in a contact center, health, or public health setting.
• Excellent interpersonal and communication skills; proficient in MS Office.
• Strong customer service and organizational abilities.

Responsibilities

• Assist patients by connecting them with the right provider and location.
• Coordinate scheduling and referrals to ensure timely access to care.
• Provide exceptional patient service and collaborate with departments.

Skills

Interpersonal communication

MS Office

Customer service

Education

High School Diploma/GED

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $21.72 - $25.55/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

Training on site in Peoria. After successful completion of orientation, there is the option to work from home.

Candidates must reside within 60 miles of OSF Peoria location.

POSITION SUMMARY:

The Patient Navigator plays a key role in welcoming new patients to OSF by connecting them with the right provider, at the right location, and at the right time. They serve as a resource for both patients and departments, helping individuals connect to primary care and specialty services. In addition, the Patient Navigator ensures smooth access to primary and specialty care through effective scheduling and referral coordination. Patient navigators understand the connection of patient experience with patient loyalty and integrate service excellence with each patient interaction. Provides exceptional customer service and collaborates with other departments to provide exceptional patient experience.

Qualifications

REQUIRED QUALIFICATIONS:

Education: High School Diploma/ GED

Experience: 2 years’ experience in a contact center, health, and/or public health setting.

Other Skills/ Knowledge: Excellent interpersonal and communication skills. Basic competency with MS Office Strong communication, decision-making, interpersonal skills, customer service, and organizational skills. Proven outstanding patient advocacy skills and ability to critically think to effectively guide the patient in real-time.

PREFERRED QUALIFICATIONS:

Education: Associate degree in healthcare, business, or related field.

Experience: 3 years of contact center or customer service experience. Prior experience with Epic (preferred) or other electronic health record platform.

OSF HealthCare is an Equal Opportunity Employer.