Patient Navigator

Catholic Health; Greenvale (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Navigator to enhance patient care at their clinics. In this vital role, you will build trusting relationships with patients, guiding them through the healthcare process and ensuring they receive timely, patient-centered care. You will coordinate appointments, connect patients with essential services, and provide emotional support throughout their healthcare journey. This role offers a unique opportunity to make a meaningful impact in the lives of diverse patients while working in a supportive and collaborative environment. If you are passionate about healthcare and patient advocacy, this position is perfect for you.

Benefits

Comprehensive Benefits

Tuition Assistance

Pension Plans

Professional Growth Opportunities

Qualifications

• Bachelor's degree in a healthcare-related field preferred.
• Experience as a patient navigator or community health worker preferred.
• At least two years of healthcare experience.

Responsibilities

• Coordinate care within the Department of Center for Integrative Medicine.
• Assist patients in setting up appointments and provide logistical support.
• Monitor patient progress and provide follow-up care.

Skills

Communication Skills

Interpersonal Skills

Knowledge of Healthcare Systems

Patient Confidentiality

Cultural Sensitivity

Education

Bachelor's Degree in Healthcare

RN License in NY State

Tools

Microsoft Office

Electronic Medical Records (EPIC)

Job description

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Overview

The goal of the Catholic Health (CH) Patient Navigator (PN) is to assist patients of the Center for Integrative Medicine and Optimal Health in receiving timely, patient-centered care at St. Francis Hospital and other CH-affiliated clinics and centers. The PN will engage patients on a pro-active basis, creating trusting relationships and helping patients arrange medical appointments as required. The PN will closely communicate with a patient’s entire care team based on clearly outlined goals and identified patient needs. The PN will aid patients in the coordination and completion of appointments across the CH network and will help overcome barriers to timely care and treatment.

Responsibilities

• Coordinate care within the Department of Center for Integrative Medicine and Optimal Health.
• Connect patients to available services, such as primary care providers, specialists, and community health resources.
• Contact patients over the phone to assist in setting up appointments at CH and provide reminder calls prior to appointments.
• Address logistical barriers, scheduling issues, etc., to ensure timely care.
• Verify insurance eligibility and benefits within 24 hours of contact.
• Assist patients with understanding and enrolling in health insurance plans.
• Help patients understand diagnoses, treatments, and medications.
• Coordinate care between providers, including scheduling and attending appointments.
• Provide emotional support and assistance throughout the healthcare process.
• Monitor patient progress and provide follow-up care.
• Deliver culturally sensitive services to diverse patients.
• Maintain communication with providers via clinical messages, emails, phone calls, and case reviews.
• Document interventions in electronic medical records (e.g., EPIC).
• Work with interpreters to reach non-English speaking patients.
• Produce reports on program activities and compile data.

Qualifications

• Bachelor's degree in a healthcare-related field (preferred).
• Experience as a patient navigator/community health worker (preferred).
• At least two years of healthcare experience, ideally in wellness and coaching.
• Knowledge of healthcare systems, insurance, and patient resources.
• Excellent communication and interpersonal skills.
• Ability to maintain patient confidentiality.
• Ability to work independently and in multicultural teams.
• Proficiency in Microsoft Office applications.
• RN License in NY State (preferred).
• Second language skills are a plus.

Salary Range

USD $42.00 - USD $65.00 /Hr.

This range is an estimate; actual pay depends on qualifications, skills, experience, and location. Benefits and incentives are not included in this range.

Additional Information

At Catholic Health, we prioritize a people-first approach, offering comprehensive benefits, tuition assistance, pension plans, and professional growth opportunities.