Patient Navigator

Boston Children's Hospital; Boston (MA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible schedules

Affordable health insurance

Vision and dental insurance

Child care and student loan subsidies

Generous time off

403(b) Retirement Savings plan

Pension

Tuition and certification Reimbursse‑

Job summary

Boston Children’s Hospital seeks a Patient Navigator to support enrollment and care coordination. You will document in the EHR, collect data, and work with the HRSN enrollment team to connect families with services.

The role involves liaising with hospital and community resources, scheduling appointments, and assisting with insurance eligibility. A hybrid work arrangement is provided, reflecting collaborative care across sites.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• Minimum of one year of related experience; clinic or community resource exposure preferred.
• Ability to document and collect data in an EHR system.
• Strong communication and liaison skills with patients and care teams.

Responsibilities

• Meet with patients and families to review care plans and refer to services as needed.
• Assess patients for referrals and liaise with internal and community resources.
• Assist with scheduling and coordinating multidisciplinary appointments and transportation.
• Provide insurance information to care teams to determine eligibility.
• Maintain relationships with providers and staff; report referral outcomes.
• Document patient care and track outcomes to support planning.

Skills

Documentation & data entry

Care coordination

Insurance assistance

Interdisciplinary collaboration

Education

High School Diploma / GED

Bachelor's Degree preferred

Tools

EHR documentation

Job description

The Patient Navigator will be responsible for up-to-date documentation and timely data collection in EHR, in addition to providing enrollment support to HRSN enrollment team, as needed. This Patient Navigator will work closely with the HRSN centralized team, hospital-wide interdisciplinary teams, primary care sites, ACO staff and community collaterals. This is a hybrid position.

Key Responsibilities

• Meets with/calls patients and families to review the implementation of care plans. Refers patients to services frequently used in a clinic and specialized services as needed. Explains hospital/community- based resources to patients and families, providing documentation.
• Assesses patients for referrals to resources. Acts as a liaison with internal and community resources. May contact hospital and community resources to ensure access to services.
• May assist patients and families with scheduling multidisciplinary appointments. Reviews appointment schedule and appointment instructions. Coordinates logistics for plan adherence such as appointment reminders and arranging transportation.
• Assists patients with applying for insurance. Provides insurance information to care teams to determine eligibility for services.
• Maintains relationships for accessing community-based resources. Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff). Reports outcomes of referrals to referral source.
• Documents patient care and collects required data. Tracks outcomes and supports strategic planning processes. Develops and maintains data.
• Attends and participates in care planning meetings to prepare patients for discharge or continuing care.

Minimum Qualifications

Education:

High School Diploma / GED is required. Bachelor's Degree is preferred. Human Services or other related fields of study preferred.

Experience

A minimum of one year of closely-related experience is required. Experience with the clinic population or work with community resources is preferred.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes

• flexible schedules
• affordable health
• vision and dental insurance
• child care and student loan subsidies
• generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• employee discounts and discounted commuter benefits at certain locations.

Experience the benefits of passion and teamwork.