Patient Experience Representative I- Cardiology Clinic

Boston Children's Hospital; Boston (MA); Hybrid; USD 45,000 - 59,000; Full time

Benefits offered by this job

Flexible schedules

Health insurance

Vision and dental insurance

Paid time off

Retirement Savings Plan

Job summary

Boston Children’s Hospital is seeking an Administrative Support role to assist administrative operations within a clinical service. You will coordinate patient encounters, scheduling, and payments while delivering exceptional patient experiences.

The position emphasizes continuous process improvement and collaboration with clinicians and staff. The role requires a high school diploma or GED, with a Bachelor’s degree preferred, and prior customer service or administrative experience.

Qualifications

• Requires strong customer service skills and ability to communicate clearly both verbally and in writing.
• Demonstrates empathy and professionalism in interactions with patients and families.
• Ability to coordinate multiple tasks and schedules in a dynamic clinical environment.

Responsibilities

• Patient Encounter Management: provide courteous service and support unit operations; coordinate with referring providers; obtain authorizations; schedule patients.
• Check In / Check Out: greet and direct patients and visitors; monitor schedule; reconcile payments; communicate with Financial Counseling.
• Administrative: manage calendars; schedule meetings and events; triage calls; provide routine clerical support.
• Process Improvement: contribute to department projects; support changes in internal systems and procedures.

Skills

Customer service

Communication

Empathy

Multitasking

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Position Summary

Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.

Position Summary

Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.

Key Responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting the patient encounter
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisor
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
• Administrative:
  • Maintaining personal calendars for physician/supervisor
  • Scheduling meetings, programs and events
  • Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed
• Process Improvement:
  • Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement
  • Assisting in implementing change in internal systems and procedures

Education

Minimum qualifications

• High school diploma or GED required. Bachelor's degree preferred

Experience

• Previous customer service or administrative experience preferred
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• Ability to work with diverse internal and external constituencies

Schedule

Monday - Friday, Hybrid, rotating schedule 6:30am to 8pm.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors.

Base pay is one part of a comprehensive benefits package that includes:

• flexible schedules
• affordable health
• vision and dental insurance
• child care and student loan subsidies
• generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• employee discounts
• discounted commuter benefits at certain locations

Experience the benefits of passion and teamwork.