Sr. Patient Navigator

Boston Children's Hospital; Boston (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Flexible schedules

Health insurance

Vision & dental insurance

Child care subsidy

Student loan subsidies

Generous time off

401(k)/Pension

Tuition reimbursement

License reimbursement

Commuter benefits

Job summary

Boston Children's Hospital seeks a Patient Navigator to support behavioral health staff with case management, care coordination, and community referrals. The role involves insurance advocacy, scheduling, and intake processes, with on-site work at least three days per week.

The position requires a BA and/or experience in patient care in community or health settings; BSW preferred or strong client-facing experience in human services. Strong communication and organizational skills are essential.

Qualifications

• Meet with patients and families to review care plans and document outcomes.
• Explain hospital and community resources to patients and families.
• Act as a liaison with internal and community resources.
• Assist with scheduling multidisciplinary appointments and intake processes.
• Coordinate logistics for plan adherence, reminders, and transportation.
• Assist patients with applying for insurance and determining eligibility.

Responsibilities

• Develop and maintain relationships with providers and social services staff.
• Track outcomes and support planning conversations for discharge or ongoing care.
• Document patient care and collect required data for program reporting.
• Provide education and support for patients transitioning to adult care.
• May lead workshops on housing, food security, or related topics.

Skills

Care coordination

Patient navigation

Insurance advocacy

Community resources

Documentation

Communication

Education

Bachelor's degree preferred

BSW preferred

Tools

Electronic Health Records

Job description

Patient Navigator, Responsible for case management tasks supporting behavioral health staff. Help with care coordination, behavioral health community referrals, activity referrals, insurance advocacy, concrete referrals regarding transportation, financial needs, housing, shelter. Support walk-in clinic process and Ambulatory Safety Net for high risk behavioral health patients, assist with scheduling and intake processes, provide education and support for patients transitioning to adult care. Requires flexibility, closed loop communication, efficient documentation and organizational skills, and willingness to learn. Ability to manage difficult conversations, prioritize tasks based on urgency. Will need to be on site at least three days a week. BA and/or experience with patient care in a community or health setting, BSW preferred or strong client facing experience in a human service organization.

• Meets with/calls patients and families to review the implementation of ongoing care plans. Refers patients to services frequently used in a clinic and specialized services as needed.
• Explains hospital/community-based resources to patients and families, providing documentation. Assesses patients for referrals to resources.
• Acts as a liaison with internal and community resources.
• May contact hospital and community resources to ensure access to services.
• May assist patients and families with scheduling multidisciplinary appointments.
• Reviews appointment schedule and appointment instructions.
• Coordinates logistics for plan adherence such as appointment reminders and arranging transportation. Assists patients with applying for insurance.
• Provides insurance information to care teams to determine eligibility for services.
• Initiates, develops, and maintains relationships for accessing community-based resources.
• Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff).
• Reports outcomes of referrals to referral source.
• Documents patient care and collects required data.
• Tracks outcomes and supports strategic planning processes.
• Develops and maintains data. Analyzes data and summarizes findings.
• Provides information to support community partnerships and grants.
• May recommend program or procedural changes to improve outcomes or efficiency.
• Attends and participates in care planning meetings to prepare patients for discharge or continuing care.
• Disseminates training materials or ongoing education to larger program staff.
• Serves as a subject matter expert to Patient Navigators, Interns, Social Workers and others on clinic and specialized services offered in the clinic.
• Manages projects such as annual and ongoing clothing drives, Cradles to Crayons, and summer camps.
• May run workshops on topics such as housing and food insecurity.
• May help facilitate and assist with clinic-based groups requiring particular services.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, employee discounts and discounted commuter benefits at certain locations. Experience the benefits of passion and teamwork.