Patient Navigator - Pediatric Transplant Center

Boston Children's Hospital; Boston (MA); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Flexible schedules

Health, vision and dental insurance

Child care subsidies

Student loan subsidies

Pension plan

Tuition reimbursement

Job summary

Boston Children's Hospital is seeking a Patient Navigator to support enrollment and data collection in the EHR, collaborating with the HRSN enrollment team and hospital-wide partners. This hybrid role requires strong communication, cultural humility, and the ability to work with multicultural patients and families; experience with social services is encouraged.

Responsibilities include reviewing care plans, coordinating referrals, helping with insurance applications, and maintaining data and

Qualifications

• High School Diploma / GED is required.
• Bachelor's Degree in Human Services or related field preferred.
• Experience with the clinic population or community resources preferred.
• Fluency in Haitian Creole, Cape Verdean Creole and/or Spanish strongly preferred.

Responsibilities

• Meets with/calls patients and families to review care plans and refers to clinic and community services.
• Assesses patients for referrals to resources and acts as liaison with internal and community resources.
• May assist scheduling multidisciplinary appointments and coordinating transportation.
• Assists patients with applying for insurance and determines eligibility for services.
• Maintains relationships with providers and community resources; reports outcomes of referrals.
• Documents patient care and collects required data; supports planning and develops data.
• Attends care planning meetings to prepare patients for discharge or continuing care.

Skills

Multilingual communication

Cultural humility

Healthcare navigation

EHR documentation

Education

High School Diploma / GED

Bachelor's Degree in Human Services or related field

Job description

The Patient Navigator will be responsible for up-to-date documentation and timely data collection in EHR, in addition to providing enrollment support to HRSN enrollment team, as needed. This Patient Navigator will work closely with the HRSN centralized team, hospital-wide interdisciplinary teams, primary care sites, ACO staff and community collaterals.

Fluency in Haitian Creole, Cape Verdean Creole and/or Spanish strongly preferred. Knowledge of local and state-wide resources and background in social services strongly encouraged. Interest in working with multicultural patients with complex needs, demonstrated cultural humility/responsiveness, strong communication (written and verbal) and interpersonal skills, willingness to work in a fast-paced, team-oriented environment, and ability to problem-solve are required. This is a hybrid position.

Key Responsibilities

• Meets with/calls patients and families to review the implementation of care plans. Refers patients to services frequently used in a clinic and specialized services as needed. Explains hospital/community- based resources to patients and families, providing documentation.
• Assesses patients for referrals to resources. Acts as a liaison with internal and community resources. May contact hospital and community resources to ensure access to services.
• May assist patients and families with scheduling multidisciplinary appointments. Reviews appointment schedule and appointment instructions. Coordinates logistics for plan adherence such as appointment reminders and arranging transportation.
• Assists patients with applying for insurance. Provides insurance information to care teams to determine eligibility for services.
• Maintains relationships for accessing community-based resources. Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff). Reports outcomes of referrals to referral source.
• Documents patient care and collects required data. Tracks outcomes and supports strategic planning processes. Develops and maintains data.
• Attends and participates in care planning meetings to prepare patients for discharge or continuing care.

Minimum Qualifications

Education:

High School Diploma / GED is required.

Bachelor's Degree is preferred. Human Services or other related fields of study preferred.

Experience

A minimum of one year of closely-related experience is required.

Experience with the clinic population or work with community resources is preferred.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.