Patient Navigator - Pediatric Transplant Center

Boston Children’s Hospital; Boston (MA); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Boston Children’s Hospital is seeking a Patient Navigator to support enrollment and data collection in the EHR, collaborating with the HRSN team and hospital-wide colleagues to connect patients with needed services.

The role requires bilingual capabilities (Creole/Spanish preferred), knowledge of local resources, strong communication, and cultural humility in a fast-paced, team-oriented environment; hybrid work arrangement is offered.

Qualifications

• Fluency in Haitian Creole, Cape Verdean Creole and/or Spanish strongly preferred.
• Knowledge of local and state-wide resources is encouraged.
• Interest in working with multicultural patients with complex needs, demonstrated cultural humility/responsiveness, strong communication and interpersonal skills, willingness to work in a fast-paced, team-oriented environment, and ability to problem-solve are required.

Responsibilities

• Meets with/calls patients and families to review the implementation of care plans. Refers patients to services frequently used in a clinic and specialized services as needed. Explains hospital/community-based resources to patients and families, providing documentation.
• Assesses patients for referrals to resources. Acts as a liaison with internal and community resources. May contact hospital and community resources to ensure access to services.
• May assist patients and families with scheduling multidisciplinary appointments. Reviews appointment schedule and appointment instructions. Coordinates logistics for plan adherence such as appointment reminders and arranging transportation.
• Assists patients with applying for insurance. Provides insurance information to care teams to determine eligibility for services.
• Maintains relationships for accessing community-based resources. Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff). Reports outcomes of referrals to referral source.
• Documents patient care and collects required data. Tracks outcomes and supports strategic planning processes. Develops and maintains data.
• Attends and participates in care planning meetings to prepare patients for discharge or continuing care.

Skills

Communication

Interpersonal skills

Cultural sensitivity

Problem solving

Team collaboration

Multicultural patient experience

Education

High School Diploma / GED

Bachelor’s Degree in Human Services or related field

Tools

EHR documentation

Job description

The Patient Navigator will be responsible for up-to-date documentation and timely data collection in EHR, in addition to providing enrollment support to HRSN enrollment team, as needed. This Patient Navigator will work closely with the HRSN centralized team, hospital-wide interdisciplinary teams, primary care sites, ACO staff and community collaterals.

Fluency in Haitian Creole, Cape Verdean Creole and/or Spanish strongly preferred. Knowledge of local and state-wide resources and background in social services strongly encouraged. Interest in working with multicultural patients with complex needs, demonstrated cultural humility/responsiveness, strong communication (written and verbal) and interpersonal skills, willingness to work in a fast-paced, team-oriented environment, and ability to problem-solve are required. This is a hybrid position.

Key Responsibilities:

• Meets with/calls patients and families to review the implementation of care plans. Refers patients to services frequently used in a clinic and specialized services as needed. Explains hospital/community- based resources to patients and families, providing documentation.
• Assesses patients for referrals to resources. Acts as a liaison with internal and community resources. May contact hospital and community resources to ensure access to services.
• May assist patients and families with scheduling multidisciplinary appointments. Reviews appointment schedule and appointment instructions. Coordinates logistics for plan adherence such as appointment reminders and arranging transportation.
• Assists patients with applying for insurance. Provides insurance information to care teams to determine eligibility for services.
• Maintains relationships for accessing community-based resources. Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff). Reports outcomes of referrals to referral source.
• Documents patient care and collects required data. Tracks outcomes and supports strategic planning processes. Develops and maintains data.
• Attends and participates in care planning meetings to prepare patients for discharge or continuing care.

Minimum Qualifications Education:

High School Diploma / GED is required.

Bachelor’s Degree is preferred. Human Services or other related fields of study preferred.

Experience:

A minimum of one year of closely-related experience is required.

Experience with the clinic population or work with community resources is preferred.