Patient Navigator
Pinnacle Fertility
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Benefits offered by this job
Job summary
Pinnacle Fertility in Bentonville, AR is seeking a Patient Navigator to guide fertility patients through their treatment journey, coordinating appointments, tests, and referrals while educating patients on procedures, insurance, and costs.
You will work with a multidisciplinary team to ensure seamless care, maintain EMR records, provide emotional support, and assist with after-hours calls on a rotating schedule; a High School Diploma is required and fertility experience is preferred.
Qualifications
- Bachelor’s degree preferred for growth opportunities.
- Strong knowledge of healthcare systems and insurance processes.
- Excellent communication and problem-solving abilities.
- Proficiency with electronic medical records (EMR) and related software.
Responsibilities
- Serve as primary contact for patients, guiding them through treatment plans.
- Coordinate and schedule appointments, tests, and referrals.
- Explain medical care, insurance coverage, and available financial resources.
- Communicate with clinicians and admin staff to ensure seamless care.
- Maintain accurate patient records in the EMR system.
- Provide emotional support and address patient concerns.
- Participate in team meetings and quality improvement initiatives.
- Educate patients on treatment protocols and medication usage.
- Track progress and follow up on missed appointments.
- Assist with after-hours call coverage on a rotating schedule.
Skills
Education
Tools
Job description
Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.
The Patient Navigator is an ideal opportunity for those seeking to be an integral part of a fertility patient’s journey toward becoming a parent. If you are customer service-minded, compassionate, and enjoy a fast-paced environment with a variety of duties, then this is the role for you. The Patient Navigator position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care.
We are seeking a Patient Navigator to join our dedicated team at Pinnacle Fertility - Arkansas in Bentonville, AR. This is a full-time, on-site position.
- Serve as the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow-up care.
- Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care.
- Assist patients with understanding their medical care, insurance coverage, and available financial resources.
- Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
- Maintain accurate and up-to-date patient records, including documentation of interactions and care plans in the electronic medical record (EMR) system.
- Provide emotional support and resources to patients and their families, addressing any concerns or barriers to care.
- Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.
- Educate patients on treatment protocols, self-care strategies, and medication usage.
- Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
- Advocate for patients’ needs and help resolve any issues or barriers to care.
- Assist with after-hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately.
- Other duties and project as assigned
- Education: High School Diploma required. Bachelor’s degree (preferred)
- Experience:
- Minimum of 2 years of experience in customer service, patient navigation, case management, or a related healthcare role.
- 1 year of fertility experience preferred.
- Skills:
- Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
- Excellent communication, organizational, and problem-solving skills.
- Proficiency in using electronic medical records (EMR) and other healthcare software.
- Bilingual skills are a plus.
- Hourly Rate: Final offers based on experience, skills, and qualifications.
- Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details will be provided during the interview process.
At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.
The Patient Navigator is an ideal opportunity for those seeking to be an integral part of a fertility patient’s journey toward becoming a parent. If you are customer service-minded, compassionate, and enjoy a fast-paced environment with a variety of duties, then this is the role for you. The Patient Navigator position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care.
We are seeking a Patient Navigator to join our dedicated team at Pinnacle Fertility - Arkansas in Bentonville, AR. This is a full-time, on-site position.
- Serve as the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow-up care.
- Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care.
- Assist patients with understanding their medical care, insurance coverage, and available financial resources.
- Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
- Maintain accurate and up-to-date patient records, including documentation of interactions and care plans in the electronic medical record (EMR) system.
- Provide emotional support and resources to patients and their families, addressing any concerns or barriers to care.
- Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.
- Educate patients on treatment protocols, self-care strategies, and medication usage.
- Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
- Advocate for patients’ needs and help resolve any issues or barriers to care.
- Assist with after-hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately.
- Other duties and project as assigned
- Education: High School Diploma required. Bachelor’s degree (preferred)
- Experience:
- Minimum of 2 years of experience in customer service, patient navigation, case management, or a related healthcare role.
- 1 year of fertility experience preferred.
- Skills:
- Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
- Excellent communication, organizational, and problem-solving skills.
- Proficiency in using electronic medical records (EMR) and other healthcare software.
- Bilingual skills are a plus.
- Hourly Rate: Final offers based on experience, skills, and qualifications.
- Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details will be provided during the interview process.
At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.
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