Patient Navigator RN

Pinnacle Fertility, Inc.; Bentonville, Northern (AR, KY); On-site; USD 65,000 - 86,000; Full time

Benefits offered by this job

Healthcare

Dental insurance

Life insurance

Vision insurance

PTO

Paid holidays

Retirement savings program

Job summary

Pinnacle Fertility is seeking a compassionate Patient Navigator RN to support patients through their fertility journey. You will monitor clinical responses, coordinate care, educate patients, and collaborate with multidisciplinary teams to ensure a seamless treatment experience.

This is a full-time, on-site position in Bentonville, AR. Required AR RN license with active BLS and at least 2 years of RN experience, preferably in women’s health/IVF.

Qualifications

• Active, unrestricted RN license in Arkansas is required.
• BSN preferred.
• Maintain current BLS certification.
• 2 years RN experience in women’s health, fertility, OB/GYN, or related clinical setting preferred.
• IVF or reproductive endocrinology experience is a plus.

Responsibilities

• Conduct patient assessments and monitor responses to fertility treatments.
• Provide triage support and clinical guidance within RN scope.
• Serve as dedicated navigator throughout each patient’s treatment cycle.
• Educate patients on protocols, medications, procedures, and outcomes.
• Coordinate and schedule appointments, lab work, procedures, and follow-ups.
• Collaborate with financial counselors and clinical teams to align treatment plans.
• Maintain EMR documentation and track patient progress.
• Provide emotional support and address patient concerns.
• Participate in after-hours on-call rotation (details at interview).

Education

Arkansas RN license

BSN preferred

BLS certification

Tools

EMR systems

Job description

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com .

About the Role

The Patient Navigator RN position is an exciting opportunity for compassionate, service-minded Registered Nurses who want to make a meaningful impact on patients' lives. As an integral member of our care team, you will serve as the primary point of contact for patients throughout their fertility journey—providing both clinical monitoring and care coordination. This role blends direct patient monitoring with IVF navigation and education, ensuring a seamless, supportive, and clinically informed experience for every patient.

We are seeking a Patient Navigator RN to join our dedicated team at Pinnacle Fertility- Arkansas in Bentonville, AR. This is a full-time, on-site position.

Responsibilities

• Conduct patient assessments and monitor responses to fertility treatments, including medication reactions and lab results.
• Provide triage support and clinical guidance within the RN scope of practice.
• Serve as the dedicated navigator throughout each patient’s treatment cycle.
• Educate patients on protocols, medication administration, procedures, and expected outcomes.
• Coordinate and schedule appointments, lab work, procedures, and follow-up visits.
• Collaborate with financial counselors, embryology, and genetics teams to align on individualized treatment plans.
• Maintain accurate and timely documentation in the electronic medical record (EMR).
• Track patient progress, follow up on missed appointments, and ensure adherence to treatment plans.
• Provide emotional support, address patient concerns, and help remove barriers to care.
• Serve as a consistent point of contact for patients throughout their care journey.
• Participate in team case reviews, staff meetings, and quality improvement initiatives.
• Participate in an after-hours on-call rotation, with additional compensation provided (details shared during interviews).
• Perform a variety of ultrasound scans as part of patient monitoring and fertility treatment protocols; experience with or willingness to train in scanning is required.
• May be required to provide clinical RN support within the surgery center, including pre-operative, intra-operative/circulating, and post-anesthesia care (PACU) responsibilities, based on patient care and operational needs.
• Perform other duties and projects as assigned.

Position Requirements

• Education & Licensure:
  • Active, unrestricted Registered Nurse (RN) license in the state of Arkansas is required.
  • BSN preferred.
  • Maintain current BLS certification.
• Experience:
  • Minimum of 2 years RN experience, ideally in women's health, fertility, OB/GYN, or a related clinical setting.
  • IVF or reproductive endocrinology experience strongly preferred.
  • Familiarity with EMR systems and patient coordination processes.
• Clinical judgment and ability to elevate concerns promptly.
• Empathetic communicator and educator with a patient-first mindset.
• Highly organized, detail-oriented, and tech-savvy.
• Ability to work both independently and as part of a multidisciplinary team.
• Bilingual abilities are a plus.
• Hourly Rate: Final offers based on experience, skills, and qualifications.
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.