Patient Navigation & Scheduling Specialist

HonorHealth; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

HonorHealth is seeking a Customer Navigation Center agent to improve access to care by scheduling primary and specialty appointments and supporting in-network referrals. You will handle inbound communications via phone and MyChart, while ensuring accurate information and patient privacy.

Qualifications include a high school diploma, 6 months of customer service experience, and a typing speed of at least 45 WPM. Bilingual Spanish is a plus; comfort with EPIC EMR and HIPAA rules is preferred.

Qualifications

• Demonstrated customer service experience in a professional setting.
• Experience handling inbound/outbound calls in a fast-paced environment.
• Typing speed of 45 WPM or higher.
• Knowledge of HIPAA/privacy practices preferred.
• Spanish conversational skills are a plus.

Responsibilities

• Serve as the primary contact for customers via the Customer Navigation Center.
• Schedule primary and specialty appointments aligned with patient needs and insurance plans.
• Verify referral and insurance requirements and protect patient privacy.

Skills

Customer service

Call center

Typing

Spanish (Conversational)

HIPAA/Privacy Practices

Education

High School Diploma or GED

Job description

HonorHealth is seeking a Customer Navigation Center agent to improve access to care by scheduling primary and specialty appointments and supporting in-network referrals. You will handle inbound communications via phone and MyChart, while ensuring accurate information and patient privacy.

Qualifications include a high school diploma, 6 months of customer service experience, and a typing speed of at least 45 WPM. Bilingual Spanish is a plus; comfort with EPIC EMR and HIPAA rules is preferred.