Patient Meal Coordination Specialist

Carle; Urbana (IL); On-site; USD 25,000 - 41,000; Full time

Job summary

Carle Health is seeking a Nutrition Services Liaison to coordinate inpatient meal service and act as the main link between clinical units and the Food & Nutrition Services team. You will support meal ordering, deliver trays, and ensure satisfaction through rounds and accurate documentation.

The role emphasizes strong customer service, effective communication with patients and staff, and adherence to food handling standards within Carle Health facilities in Illinois.

Qualifications

• Certifications: ANSI Accredited Food Handler Training within 30 days.
• Work Experience: Customer service

Responsibilities

• Answers patient inquiries about menus, diet restrictions, and meal preparation.
• Acts as a patient advocate, addressing concerns and escalating issues as needed.
• Communicates effectively with staff and patients, maintaining open communication and resolving customer service issues.
• Maintains floor nourishment center food inventory, delivers nutrition supplies to units, and performs other duties as assigned.
• Assists patients with meal ordering process utilizing nutrition software.
• Assists with delivery and collection of patient meal trays.
• Documents meal consumption appropriately.
• Performs meal satisfaction rounds with patients.
• Utilizes tray assessments to ensure accuracy, presentation and production standards are met.
• Assists in the development of coordinating interventions and corrective actions to meet the needs of the patients and families.
• Acts as the direct link between clinical units and the Food & Nutrition department.
• Deliver patient meal trays.
• Inventory and stock patient nourishment centers.
• Perform patient satisfaction meal rounds.
• Document meal consumption.

Skills

Customer service

Education

ANSI Accredited Food Handler Training

Job description

Carle Health is seeking a Nutrition Services Liaison to coordinate inpatient meal service and act as the main link between clinical units and the Food & Nutrition Services team. You will support meal ordering, deliver trays, and ensure satisfaction through rounds and accurate documentation.

The role emphasizes strong customer service, effective communication with patients and staff, and adherence to food handling standards within Carle Health facilities in Illinois.