Nutrition Services Liaison

Carle Health; Urbana (IL); On-site; USD 25,000 - 41,000; Full time

Job summary

Carle Health is seeking a Nutrition Services Liaison to coordinate inpatient meal service and support clinical teams. The role connects units with the Food & Nutrition Services team, performing meal satisfaction rounds and ensuring high-quality patient care.

You will assist with meal ordering, tray delivery, and inventory, while promoting excellent customer service across assigned units in central Illinois.

Qualifications

• ANSI Accredited Food Handler Training within 30 days.
• Experience in customer service.

Responsibilities

• Answers patient inquiries about menus, diet restrictions, and meal preparation.
• Delivers nutrition supplies to units and assists with meal ordering.
• Assists with meal tray delivery/collection and documents meal consumption.
• Performs meal satisfaction rounds and communicates issues to staff.

Skills

Customer service

Education

ANSI Accredited Food Handler Training

Job description

Overview

The Nutrition Services Liaison (NSL) is a member of the Food & Nutrition Services team responsible for performing various integral activities and assisting the inpatient clinical teams in meeting the patient's meal service needs. The NSL is the primary connection between assigned inpatient units and the Food & Nutrition Services department. The NSL assists with the overall coordination of patient meal service, performs meal satisfaction rounding and promotes and maintains a high-level customer service experience for all patients and visitors on assigned units.

Qualifications

Certifications: ANSI Accredited Food Handler Training within 30 days

Work Experience: Customer service

Responsibilities

Answers patient inquiries about menus, diet restrictions, and meal preparation. Acts as a patient advocate, addressing concerns and escalating issues as needed. Communicates effectively with staff and patients, maintaining open communication and resolving customer service issues. Maintains floor nourishment center food inventory, delivers nutrition supplies to units, and performs other duties as assigned. Assists patients with meal ordering process utilizing nutrition software. Assists with delivery and collection of patient meal trays. Documents meal consumption appropriately. Performs meal satisfaction rounds with patients. Utilizes tray assessments to ensure accuracy, presentation and production standards are met. Assists in the development of coordinating interventions and corrective actions to meet the needs of the patients and families. Acts as the direct link between clinical units and the Food & Nutrition department. Deliver patient meal trays. Inventory and stock patient nourishment centers. Perform patient satisfaction meal rounds. Document meal consumption.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [e-mail].

Compensation and Benefits

The compensation range for this position is $18.33per hour - $29.69per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.