Patient Meal Concierge — Bilingual (Full-Time)

Compass Group USA; Austin (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

No late shifts

Benefits

Growth opportunities

Job summary

Compass Group USA is hiring for a Nutrition Operator at Ascension Austin Medical Center Seton in Austin, TX. The role handles patient meal selections and special requests via phone or in person, with a focus on accuracy and patient satisfaction.

The position offers a full-time schedule from early morning to evening, opportunities for growth, and benefits. Prior customer service experience and Spanish-English bilingualism are a plus for this hospital-based service role.

Qualifications

• 1 year of customer service or call center experience preferred.
• Bilingual in Spanish and English is a plus.

Responsibilities

• Secure patient meal selections and special requests via telephone or face-to-face interactions.
• Follow proper etiquette and procedures when communicating with patients, visitors and healthcare professionals.
• Offer alternatives to menu within diet orders and patient preferences including allergies and sensitivities.
• Resolve patient concerns or complaints promptly and escalate when needed.
• Ensure dietary restrictions are met and coordinate with nursing to verify diet prescriptions.

Skills

Customer service

Bilingual Spanish

Job description

Compass Group USA is hiring for a Nutrition Operator at Ascension Austin Medical Center Seton in Austin, TX. The role handles patient meal selections and special requests via phone or in person, with a focus on accuracy and patient satisfaction.

The position offers a full-time schedule from early morning to evening, opportunities for growth, and benefits. Prior customer service experience and Spanish-English bilingualism are a plus for this hospital-based service role.