Bilingual Nutrition Operator – Patient Meal Concierge

TouchPoint Support Services; Austin (TX); On-site; USD 24,000 - 25,000; Full time

Job summary

TouchPoint is hiring immediately for full-time and part-time NUTRITION OPERATOR positions at Seton Medical Center Austin. The role involves securing patient meal selections and special requests via telephone or in person, with a focus on accuracy and patient care.

We value experience in call centers, bilingual abilities, and a strong commitment to hospitality and health services. Schedule options include 6:30 am to 2:30 pm and 12:30 pm to 8:00 pm; benefits and ongoing opportunities are provided.

Qualifications

• 1 year of previous call center and/or operator experience required.
• Bilingual experience required.

Responsibilities

• Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals.
• Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Responsive to patients needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
• Interacts with nursing to ensure patients diet prescriptions are accurate, and patients food needs are met.
• Adheres to facility confidentiality and patients rights policy as outlined in the facilitys HIPAA policies and procedures.
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
• Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
• Performs other duties as assigned.

Skills

Call center experience

Operator experience

Bilingual

Job description

TouchPoint is hiring immediately for full-time and part-time NUTRITION OPERATOR positions at Seton Medical Center Austin. The role involves securing patient meal selections and special requests via telephone or in person, with a focus on accuracy and patient care.

We value experience in call centers, bilingual abilities, and a strong commitment to hospitality and health services. Schedule options include 6:30 am to 2:30 pm and 12:30 pm to 8:00 pm; benefits and ongoing opportunities are provided.