NUTRITION OPERATOR (FULL TIME)

Compass Group USA; Austin (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

No late shifts

Benefits

Growth opportunities

Job summary

Compass Group USA is hiring for a Nutrition Operator at Ascension Austin Medical Center Seton in Austin, TX. The role handles patient meal selections and special requests via phone or in person, with a focus on accuracy and patient satisfaction.

The position offers a full-time schedule from early morning to evening, opportunities for growth, and benefits. Prior customer service experience and Spanish-English bilingualism are a plus for this hospital-based service role.

Qualifications

• 1 year of customer service or call center experience preferred.
• Bilingual in Spanish and English is a plus.

Responsibilities

• Secure patient meal selections and special requests via telephone or face-to-face interactions.
• Follow proper etiquette and procedures when communicating with patients, visitors and healthcare professionals.
• Offer alternatives to menu within diet orders and patient preferences including allergies and sensitivities.
• Resolve patient concerns or complaints promptly and escalate when needed.
• Ensure dietary restrictions are met and coordinate with nursing to verify diet prescriptions.

Skills

Customer service

Bilingual Spanish

Job description

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• We are hiring immediately for full time NUTRITION OPERATOR positions.
• Address: Ascension Austin Medical Center Seton - 1201 West 38th Street, Austin, TX 78705. Note: online applications accepted only.
• Schedule: Full time schedule. 6:00 am to 8:00 pm, days may vary. More details upon interview.
• Requirement: 1 year of customer service or call center experience preferred. Bilingual in Spanish and English is a plus.
• Perks: No late night shifts, benefits available, and growth opportunities!
• Pay Range: $18.00 per hour to$18.75 per hour.

If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing.

We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.

We asked some of our associates why they love working for Touchpoint.

Job Summary

Summary: Responsible for securing patient meal selections and special requests and needs via telephone or face to face interactions. Essential Duties and Responsibilities:

• Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals.
• Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Responsive to patients needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
• Interacts with nursing to ensure patients diet prescriptions are accurate, and patients food needs are met.
• Adheres to facility confidentiality and patients rights policy as outlined in the facilitys HIPAA policies and procedures.
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
• Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
• Performs other duties as assigned.

Associates at Touchpoint are offered many fantastic benefits.

Both full-time and part-time positions offer the followingbenefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical
• Vision
• Life Insurance/AD
• Disability Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, or copy/paste the link below for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Touchpoint maintains a drug-free workplace.

Nearest Major Market: Austin
Job Segment: Call Center, Food Service, Customer Service, Hospitality