Patient Liaison (Orthopedic Physician Practice)

Midwest Orthopaedics at Rush; East Chicago (IN); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401(k) Savings Plan

Life Insurance

Employee Assistance Program

Job summary

Midwest Orthopaedics at Rush is seeking a patient-facing administrative role to support clinicians by collecting patient information and coordinating scheduling across our Chicago and Oak Brook clinics, with periodic travel to Munster, IN. The position emphasizes strong communication, timely data gathering, and efficient clinic operations.

Ideal candidates will have excellent organizational and multitasking abilities, proficient phone skills, and a customer-service mindset to ensure exceptional

Qualifications

• Associate degree or equivalent experience required.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced medical office.

Responsibilities

• Ensure patients receive the care they need.
• Help patients understand the Orthopedics services available to them.
• Assist patients with priority triage and scheduling.
• Answer telephone calls, route calls, provide information, take messages and check voicemails and emails in accordance with the practice procedure.
• Assist in scheduling and adjusting patient appointments to maximize patient care.
• Discuss treatment plans presentation.
• Verify insurance.
• Prepare clinic day in EMR system and in the office.
• Maintain the clinic and OR schedule.
• Triage and respond to online inquiries to determine patient suitability for our practice and scheduling.
• Assist with maintaining all materials needed for patient care.
• Assist with surgical scheduling on clinic days.

Skills

Interpersonal skills

Customer service

Microsoft Office

Multitasking

Communication

Education

Associate degree or equivalent experience

Tools

Microsoft Office Suite

Job description

It’s the people that make the difference. Are you ready to make your impact?

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally-renowned Orthopedic surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join?

This role is responsible for facilitating communication between clinicians and patients and obtaining necessary data from patients to best allow clinicians to provide excellent clinical care. The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role. This role will primarily be based at the Chicago and Oakbrook, IL clinics however will require occasional travel to our Munster, IN clinic as well. The position works Monday - Friday.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Ensure patients receive the care they need
• Help patients understand the Orthopedics services available to them
• Assist patients with priority triage and scheduling
• Answer telephone calls, route calls, provide information, take messages and check voicemails and emails in accordance with the practice procedure
• Assist in scheduling and adjusting patient appointments to maximize patient care
• Discuss treatment plans presentation
• Verify insurance
• Prepare clinic day in EMR system and in the office
• Maintain the clinic and OR schedule
• Triage and respond to online inquiring to determine patient suitability for our practice and scheduling
• Assist with maintaining all materials needed for patient care
• Assist with surgical scheduling on clinic days

Requirements

• Associate degree or equivalent experience desired
• Strong interpersonal, customer service, and communication skills both within the team and to patients
• Proficient in Microsoft Office suite
• Ability to multitask in a fast-paced environment including problem solving, decision making, strategic thinking, planning, communication, results driven and performance management while displaying leadership
• Superior organization skills including but not limited to ability to prioritize tasks presented
• Good phone skills – clear, easy to understand, reliable with following up as needed, good conflict-resolution skills to handle possible patient situations in a nationally ranked Orthopedic Office.

What’s in it for you?

MOR offers their employees a comprehensive compensation and benefits package.

Pay Range: $23-$26 per hour.

• Bonus Incentive Program.
• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• 401(k) Employer Contribution.
• Pet Insurance.
• Commuter Benefits.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.
• Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer. #INDAOJ