Medical Front Desk Receptionist

Midwest Orthopaedics at Rush, LLC; Chicago, Northern (IL, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

HSA

Job summary

Midwest Orthopaedics at Rush, LLC is seeking a full-time Medical Front Desk Receptionist at the outpatient clinic in Chicago, IL. The role focuses on registration, customer service, and coordinating patient flow.

The position operates Monday through Friday with no weekends or holidays and involves handling co-pays, updating records in the EMR, and guiding patients to care areas. A positive, professional demeanor is essential.

Qualifications

• High school diploma or GED required.
• Minimum 2 years' experience in a medical setting preferred.
• Strong customer service and communication skills.

Responsibilities

• Register patients at check-in and update status.
• Answer phone calls and direct inquiries professionally.
• Verify and scan patient information; collect co-pays.
• Direct patients to exam rooms and assist with check-out.
• Enter admitting information into the system; schedule follow-ups.
• Maintain professional demeanor with patients and staff.

Skills

Customer service

Phone etiquette

Medical front desk

EMR software

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Scheduling software

Job description

1611 West Harrison Street
Chicago, IL 60612, USA

Description

It’s the people that make the difference. Are you ready to make your impact?

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join in? We are looking for a full-time Medical Front Desk Receptionist to be based at the outpatient clinic in Chicago, IL. The position is primarily responsible for the registration process while upholding exceptional professionalism and providing excellent customer service to all patients and staff. This position works Monday - Friday with no weekends or holidays.

Essential Duties and Responsibilities include the following.

• Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
• Oversees patient tracking in the Electronic Medical Record while collecting co-pays andensuring form completion.
• Verifies, updates, and scans new and returning patient information.
• Direct the flow of patients into the rooms during clinic days.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Enters patient admitting information into computer.
• Obtains signed statement from patient to protect clinic's interests.
• Collects copays and/or payments on account.
• Travel as required to additional clinic locations.
• Other duties as assigned.

Education and/or Experience

• High school diploma or general education degree (GED)
• Minimum of 2 years' experience in a medical setting preferred.

What’s in it for you? MOR offers their employees a comprehensive compensation and benefits package.

Pay Rate: $22.00 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package.

• Bonus Incentive Program.
• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• 401(k) Employer Contribution.
• Pet Insurance.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.
• Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.