Office Coordinator, PT/OT Clinic (Float Team)

Midwest Orthopaedics at Rush; North Riverside (IL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Savings Plan

Paid Time Off and Paid Holidays

Bonus potential

Job summary

Midwest Orthopaedics at Rush seeks a full-time Office Coordinator to float among outpatient clinics in River Grove, North Riverside, Bensenville and Park Ridge, IL. You will perform front desk tasks, schedule appointments, process authorizations, and maintain patient records with a professional, friendly approach.

The role requires high school diploma, front desk experience, excellent customer service, Microsoft Office proficiency, and knowledge of healthcare benefits.

Qualifications

• Front desk knowledge and experience required, preferably in PT clinic.
• Strong background in providing excellent customer service skills.
• Proficient with Microsoft Office.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Work well in a team atmosphere and have strong leadership skills.
• Enjoy interacting with people.

Responsibilities

• Professionally greets patients, answering phones, scheduling appointments, completing administrative processing and records.
• Maintain inventory of supplies to efficiently aid treatment and office duties.
• Maintain patient confidentiality per HIPAA and company policies.
• Ensure clinic cleanliness and safety.
• Process documents for physicians and signatures in a timely manner.
• Handle incoming calls and assist with patient inquiries.
• Process patient payments and manage cancellations/rescheduling.
• Support daily clinic operations and equipment maintenance.
• Collaborate with physicians, nurses and staff to coordinate patient progress.

Skills

Front Desk Experience

Customer Service

Microsoft Office Proficiency

HIPAA Knowledge

Teamwork

Communication Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

It’s the people that make the difference. Are you ready to make your impact?

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally‑renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join in?

We are looking for a full‑time Office Coordinator to float between our outpatient clinics located in River Grove, IL., North Riverside, IL. Bensenville, IL and Park Ridge, IL. Potential candidate will be responsible for various administrative tasks at the office. Candidate must provide professional, friendly, and outstanding customer service to all patients.

Essential Duties and Responsibilities

• Professionally greets patients, answering phones, scheduling appointments, completing administrative processing (authorizations and verifications) and reports and recordkeeping.
• Maintain an appropriate inventory level of supplies as needed to efficiently aide in the treatment of patients and maintain efficient office duties.
• Maintains patient confidentiality with regard to medical records per company policies and procedures and assures compliance with all HIPAA guidelines.
• Assures cleanliness and safety of the clinic.
• Timely processing, distribution, and tracking of all documentation to physicians for signature.
• Attend to all incoming calls in a helpful manner.
• Respond to client inquiries and needs in a polite and timely manner.
• Process patient payments.
• Handle cancellations and assist with rescheduling appointments.
• Effectively use and maintain office equipment.
• Managing the communication of patient progress to physicians, nurse case managers, adjusters and attorneys via fax, email or phone.
• Supporting the Facility Manager with daily operations of the clinic.
• Other responsibilities as assigned.

Education And/or Experience

• Minimum of a high school diploma or GED required.
• Front Desk knowledge and experience required, preferably in PT clinic.
• Strong background in providing excellent customer service skills.
• Proficient with Microsoft Office.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Work well in a team atmosphere and have a strong sense of leadership skills.
• Enjoy interacting with people.

What’s in it for you?

MOR offers their employees a comprehensive compensation and benefits package.

Pay Range: $20.00 - $21.00 per hour

Compensation at MOR is determined by many factors, which may include but are not limited to, job‑related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package.

• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company‑paid life and long‑term disability insurance.
• Voluntary life, AD&D, and short‑term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• Pet Insurance.
• Commuter Benefits.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• Tuition Reimbursement.
• Eligible for quarterly bonuses.
• Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer.