Appointment Coordinator

Midwest Orthopaedics at Rush, LLC; Westchester, Northern (IL, KY); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off and Holidays

401(k) Savings Plan

EAP

Job summary

Midwest Orthopaedics at Rush, LLC is seeking a full-time Appointment Coordinator to be based in Westchester, IL. The role involves booking appointments across seven orthopedic offices and entering patient demographics and insurance data into NextGen and Athena systems.

The position includes about five weeks of in-person training at the corporate office, with the possibility to work remotely after training. Typical hours are Monday–Friday, 9:00 a.m.

Qualifications

• High school diploma or GED is required.
• Call center experience is a plus.
• Minimum of one year work experience, preferably in a medical office setting.

Responsibilities

• Book appointments for patients, enter demographic data and insurance information into NextGen and Athena accurately.
• Reschedule patient appointments as needed and relay messages to staff.
• Answer telephone lines, screen calls, and provide information to patients and staff.
• Maintain up-to-date physician schedules and confirm appointments.
• Support other staff and take on additional assignments as delegated by supervisor.

Skills

Multitasking

Verbal communication

Written communication

Professional demeanor

Education

High school diploma or GED

Tools

NextGen

Athena

Job description

It's the people that make the difference. Are you ready to make your impact?

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join in?

We are seeking a full-time Appointment Coordinator to be based out of our corporate office in Westchester, IL. This position is primarily responsible for working with patients/physicians/callers in a polite and helpful manner to book appointments for all seven orthopedic offices, enter demographic data, insurance information, and any other relevant information into the NextGen and Athena systems. An approximate five week in-person training will be conducted at the corporate office. Candidate will have the ability to work remote after in-person training in completed. The work schedule is Monday - Friday, 9am - 5:30pm.

Responsibilities

• Work with patients/physicians/callers in a polite and helpful manner to book appointments enter demographic data, insurance information and any other relevant information into the NextGen and Athena system. Reschedule patient appointments when necessary and relays messages to staff.
• Follow up on patients who are missing necessary information.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Supplement office staff when requested and is receptive to additional assignments/projects as delegated by supervisor.
• Maintain a positive demeanor with patients, peers, supervisors and physicians, especially when receiving feedback or direction.
• Assist staff members when necessary in a positive and professional manner to ensure the patients receive the utmost in care.
• Perform work with accuracy to minimize error correction by other staff members.
• Double check data entry to ensure the correct information has been entered into the NextGen and Athena system.
• Organize and prioritizes work to make sure projects are completed in a timely and efficient manner.
• Stay abreast of and complies with all state and federal laws including HIPAA, ADA, OSHA, and FLSA.
• Adapt to change in positive and professional manner.
• Other duties as assigned.

Ability to:

• Operate basic office equipment such as a computer, phone and fax machine.
• Multi-task and work in a fast-paced environment.
• Communicate effectively verbally and in writing.
• Work and communicate with patients, physicians and staff in all levels of the organization.

Education and/or Experience

• High school diploma or general education degree (GED)
• Call center experience is a plus
• Plus a minimum of one year work experience, preferably in a medical office setting.

What's in it for you? MOR offers their employees a comprehensive compensation and benefits package.

Pay Range: $23.00 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package.

• Quarterly Incentive Eligible.
• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• 401(k) Employer Contribution.
• Pet Insurance.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.

Our employees make the difference in our patients' lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we're all about. Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.