Patient Liaison (Orthopedic Physician Practice)

Midwest Orthopaedics at Rush, LLC; Chicago (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Bonus Incentive Program

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life Insurance

401(k) Plan

Employee Assistance Program

Job summary

Midwest Orthopaedics at Rush, with locations in Chicago, IL, is seeking an Administrative Professional to coordinate communications between clinicians and patients and gather necessary data to support care.

This role, based primarily in Chicago and Oak Brook clinics with occasional travel to Munster, IN, runs Monday through Friday and requires strong organization, multitasking, and proficiency in Microsoft Office to keep schedules and patient flow efficient.

Qualifications

• Strong interpersonal, customer service and communication skills within a team and with patients.
• Proficient in Microsoft Office suite.
• Ability to multitask in a fast-paced environment, including problem solving and prioritization.
• Excellent organizational skills and reliability with follow-up.
• Clear phone communication and conflict-resolution abilities for patient scenarios.

Responsibilities

• Facilitate communication between clinicians and patients and obtain necessary data.
• Assist with scheduling, triage, and patient appointments to maximize care.
• Answer calls, route information, take messages and manage voicemails and emails.
• Verify insurance and prepare the clinic day in EMR and office systems.
• Maintain clinic and OR schedules and assist with surgical scheduling on clinic days.
• Support materials needed for patient care and ensure data accuracy.

Job description

Job Category: Administration

Requisition Number: PATIE010525

• Posted : August 28, 2026
• Full-Time

Locations

Showing 1 location

1611 West Harrison Street
Chicago, IL 60612, USA

It’s the people that make the difference. Are you ready to make your impact?

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally-renowned Orthopedic surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join? This role is responsible for facilitating communication between clinicians and patients and obtaining necessary data from patients to best allow clinicians to provide excellent clinical care. The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role. This role will primarily be based at the Chicago and Oakbrook, IL clinics however will require occasional travel to our Munster, IN clinic as well. The position works Monday - Friday.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ensure patients receive the care they need
• Help patients understand the Orthopedics services available to them
• Assist patients with priority triage and scheduling
• Answer telephone calls, route calls, provide information, take messages and check voicemails and emails in accordance with the practice procedure
• Assist in scheduling and adjusting patient appointments to maximize patient care
• Verify insurance
• Prepare clinic day in EMR system and in the office
• Maintain the clinic and OR schedule
• Triage and respond to online inquiring to determine patient suitability for our practice and scheduling
• Assist with maintaining all materials needed for patient care
• Assist with surgical scheduling on clinic days

Requirements:

• Strong interpersonal, customer service, and communication skills both within the team and to patients
• Proficient in Microsoft Office suite
• Ability to multitask in a fast-paced environment including problem solving, decision making, strategic thinking, planning, communication, results driven and performance management while displaying leadership
• Superior organization skills including but not limited to ability to prioritize tasks presented
• Good phone skills – clear, easy to understand, reliable with following up as needed, good conflict-resolution skills to handle possible patient situations in a nationally ranked Orthopedic Office.

What’s in it for you? MOR offers their employees a comprehensive compensation and benefits package.

Pay Range: $23-$26 per hour.Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package.

• Bonus Incentive Program.
• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• 401(k) Employer Contribution.
• Pet Insurance.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.
• Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.