Patient Liaison l Boscobel Clinic

Gundersen Lutheran Admin Svcs; Town of Boscobel (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Benefits package

401k plan

Job summary

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is recruiting a Patient Liaison in Boscobel, WI. You will help patients navigate their care journey with compassion, schedule appointments, and coordinate provider calendars while delivering outstanding customer service.

This role requires at least one year in an office setting with customer service, proficiency with Microsoft Office, and a high school diploma.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of experience in an office setting with customer service responsibilities.
• Proficiency in Microsoft Office and general computer skills.

Responsibilities

• Partner with Clinicians, Nurses, and Medical Assistants to ensure smooth patient registration and scheduling.
• Collect payments and verify information with accuracy and empathy.
• Deliver exceptional customer service both in person and over the phone.
• Coordinate and schedule patient appointments while ensuring provider schedules are optimized.
• Maintain accurate scheduling records and work to resolve scheduling conflicts efficiently.
• Manage incoming phone calls, messages, and scheduling requests.

Skills

Customer service

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Join Our Team at Emplify by Gundersen Health System as a Patient Liaison - Boscobel

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love,

Scheduled Weekly Hours: 36

Make a difference from the very first interaction. As a Patient Liaison you'll be a trusted resource for patients, helping them navigate their care journey with compassion, professionalism, and exceptional customer service. You'll also play a key role in scheduling appointments, coordinating provider calendars, and ensuring patients have timely access to care. If you enjoy building meaningful connections, staying organized, and thriving in a fast-paced healthcare environment, we'd love to have you on our team.

At Emplify Health, we're not just filling positions-we're building careers. We invest in our teams so they can invest in the communities they serve.

Discover how a little empathy changes everything.

What's Available:

• .9 FTE (72 hours bi-weekly)
• Shift: Monday - Friday, Days( no weekends) 9‑hour shifts with one day off each week
• Hours: Rotating between 7:00am-6:00pm
• Location: Boscobel, WI (home base) with travel to Muscoda and Fennimore, depending on clinic need.

What You'll Do:

• Partner with Clinicians, Nurses, and Medical Assistants to ensure smooth patient registration and scheduling
• Collect payments and verify information with accuracy and empathy
• Deliver exceptional customer service both in person and over the phone
• Coordinate and schedule patient appointments while ensuring provider schedules are optimized.
• Maintain accurate scheduling records and work to resolve scheduling conflicts efficiently.
• Manage incoming phone calls, messages, and scheduling requests

What You'll Get:

• Starting pay of $17.93/hour + more for experience!
• A welcoming, close-knit small-town community
• A work environment that supports you personally and professionally, and a work culture where you are valued and appreciated
• Comprehensive & Generous Benefits Package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member
• Substantial Retirement Contribution (401k & Base Contribution)
• Work/Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
• Support for your career growth through Professional Development Opportunities, our Tuition Reimbursement Program, and the Career Development Center

What You'll Need:

• High School Diploma or equivalent
• At least 1 year of experience in an office setting with customer service responsibilities
• Proficiency in Microsoft Office and general computer skills

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

I f you need assistance with any portion of the application or have questions about the position, please contact [e-mail] or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer