Patient Liaison l Behavioral Medicine Clinic

Gundersen Lutheran Admin Svcs; Onalaska (WI); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Career Development Center

Tuition Investment Program

Retirement plan

Healthcare benefits

Work/Life balance

Job summary

Gundersen Health System is seeking a Patient Liaison for Behavioral Medicine in Onalaska to welcome patients and support care flows throughout their healthcare journey.

The role is 24 scheduled hours per week, 0.6 FTE, Monday–Friday with limited weekends, 7:00am–7:00pm. Starting pay is $17.93/hour with shift differentials and access to career development resources.

Qualifications

• High School Diploma or equivalency.
• 1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows.

Responsibilities

• Deliver welcome experience to patients and families in behavioral medicine.
• Provide top-tier service via phone, in-person, and digital interactions.
• Collaborate with providers, medical staff, and leadership to support patient care and clinic flow.
• Be part of a team that values empathy, efficiency, and excellence.

Skills

Customer service

Communication

Office administration

Education

High School diploma

Tools

Microsoft Windows

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here.

Join Gundersen Health System as a Patient Liaison for Behavioral Medicine!

Are you passionate about creating meaningful connections and delivering exceptional service? As a Patient Liaison in our Behavioral Medicine, you'll be the welcoming face and steady support for patients throughout their healthcare journey-making every interaction count.

Scheduled Weekly Hours: 24

What's Available:

• .6 FTE (48 hours bi-weekly)
• Shift: Monday-Friday with limited weekends
• Hours: 7:00am-7:00pm
• Location: Onalaska

What You Will Do:

• Deliver LOVE + MEDICINE by creating exceptional first and last impressions for every patient
• Provide top-tier customer service through phone, in-person, and digital interactions
• Collaborate with providers, medical staff, and leadership to support patient care and clinic flow
• Be a key part of a team that values empathy, efficiency, and excellence

What You Will Get:

• Starting pay of $17.93/hour with increase based on experience! + Shift differentials for PM and weekend shifts!
• Support to grow in your career with access to our Career Development Center and Tuition Investment Program
• Top-rated retirement plan and healthcare benefits
• Departmental leadership that supports you as you do your best work.
• Work/Life balance to love what you do and where you live.

What You Need:

• High School Diploma or equivalency
• 1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows.

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values—belonging, respect, excellence, accountability, teamwork and humility—their pillars set our foundation and our future.

Equal Opportunity Employer